1st Line Service Desk Engineer
2 weeks ago
Join Air IT as a 1st Line Service Desk Engineer Are you ready to embark on an exhilarating journey the heart of Technology and Cyber Security support? At Air IT, we’re not just excited about the future – we’re shaping it. With a bold mission, clear vision, and dynamic strategy, we empower our teams, elevate our people, and deliver unrivalled support, solutions, and services to SMEs across the UK. Now, we’re looking for YOU to help us achieve greatness The Role: 1st Line Service Desk Engineer As the first beacon of support for our clients’ IT queries, you’ll play a vital role in delivering efficient, effective, and friendly customer service. You’ll diagnose and resolve issues, manage tickets, and ensure every client receives top-tier support. What you’ll do Provide stellar customer service to end-users and stakeholders Act as the primary contact for technical service requests Maintain meticulous records throughout the ticket lifecycle Deliver high-quality first-time fixes using your troubleshooting skills Escalate complex issues and manage workload to meet SLAs About You To thrive in this role, you’ll bring: Previous experience in IT support Exceptional customer service and problem-solving skills Proficiency in Microsoft technologies Strong troubleshooting abilities with Microsoft Office and Windows desktops Knowledge of Active Directory, Group Policy, and DNS A passion for learning and development The Benefits Hybrid working options better work-life balance 25 days annual leave + bank holidays Ongoing learning and development opportunities Cycle to work scheme & technology vouchers Enhanced family leave Celebration day – an extra day off to mark a special occasion Salary sacrifice pension 2 paid volunteer days to give back to your community Company social events & competitions Discount and Cashback Scheme Group Income Protection & Life Insurance EAP and Virtual GP Service Why Air IT?> At Air IT, we’re more than just an employer – we’re a family. We celebrate diversity and are committed to equal opportunities for all. Join us in creating an inclusive environment where your work can truly shine. Ready to make a difference? Apply now and be part of something extraordinary. #J-18808-Ljbffr
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1st Line Service Desk Engineer
19 hours ago
Metropolitan Borough of Solihull, United Kingdom Air IT Limited Full timeOverview Join Air IT as a 1st Line Service Desk Engineer! Are you ready to embark on an exhilarating journey into the heart of Technology and Cyber Security support? At Air IT, we’re not just excited about the future – we’re shaping it. With a bold mission, clear vision, and dynamic strategy, we empower our teams, elevate our people, and deliver...
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3rd Line Service Desk Engineer
3 days ago
Metropolitan Borough of Solihull, United Kingdom Air IT Limited Full timeWe’re looking for a 3rd Line Service Desk Engineer to join our team. We understand that not everyone will meet 100% of the requirements—if your current skill set covers the majority, we encourage you to apply. The Role As a 3rd Line Engineer, you’ll be part of our Centre of Excellence – North 3rd line support team, working within a team of eight...
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3rd Line Service Desk Engineer
17 hours ago
Metropolitan Borough of Solihull, United Kingdom Air IT Full timeWe’re looking for a 3rd Line Service Desk Engineer to join our team. We understand that not everyone will meet 100% of the requirements—if your current skill set covers the majority, we encourage you to apply. The Role As a 3rd Line Engineer, you’ll be part of our Centre of Excellence – North 3rd line support team, working within a team of eight...
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2nd Line Service Desk Engineer
3 days ago
Metropolitan Borough of Solihull, United Kingdom Air IT Limited Full timeWe’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely...
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1st Line Noc Engineer
1 week ago
Solihull, United Kingdom Applause IT Full time**1st Line NOC Engineer WAN LAN Wi-Fi Ethernet SolarWinds** **Solihull office** **£25,000 - £30,000 + Shift allowance** Applause IT are supporting a leading UK telecommunications business find a personable and ambitious 1st Line NOC Engineer based in the West midlands looking to join a growing organisation achieve its goals. As part of the 1st Line...
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1st Line Service Desk Engineer
2 weeks ago
Solihull B AA, United Kingdom Air IT Full time £25,000 - £35,000 per yearJoin Air IT as a 1st Line Service Desk EngineerAre you ready to embark on an exhilarating journey into the heart of Technology and Cyber Security support?At Air IT, we're not just excited about the future – we're shaping it. With a bold mission, clear vision, and dynamic strategy, we empower our teams, elevate our people, and deliver unrivalled support,...
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Senior 3rd Line Service Desk Engineer
3 days ago
Metropolitan Borough of Solihull, United Kingdom Air IT Limited Full timeA leading IT service provider in Solihull seeks a 3rd Line Service Desk Engineer to join their Centre of Excellence – North team. Responsibilities include incident management, change approval, project support, and mentorship of junior staff. Ideal candidates have strong knowledge in server operating systems, cloud environments, networking, and customer...
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Service Desk Engineer
3 weeks ago
london (city of london), United Kingdom Pioneer Search Full timeIT Support Engineer - Specialty Insurance Up to £40,000 | London | 5 days on-site A leading specialty insurer experiencing phenomenal growth across the London Market is seeking an IT Support Engineer to join their high-performing service desk. This is a fast-moving environment where technology sits at the centre of business delivery, and where a driven,...
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1st Line Service Desk Engineer
3 days ago
City of Edinburgh, United Kingdom Air IT Limited Full timeAre you ready to embark on an exhilarating journey into the heart of Technology and Cyber Security support? At Air IT, we're not just excited about the future – we're shaping it with our incredible mission, vision, and strategy. We're on a mission to empower our teams, bring out the best in our people, and deliver unrivalled support, solutions, and...
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1st Line Support Engineer
7 days ago
City of Westminster, United Kingdom Pathfinder Full timeOverview1st Line Support Engineer, Permanent, Up to £28,000 DOE, London (Hybrid)1st Line Support Engineer with Microsoft 365, Active Directory and Windows OS support experience required by an IT managed service provider in London. In this role you support a broad client base while developing your technical skills in a service desk environment, working...