Contracts Administrator Supervisor

**About Appello**

We are committed to transforming lives through technology enabled care services, blending the expertise in our monitoring center with the latest digital technology being created by ourselves and our partners.

Becoming the UK's largest monitoring centre, supporting over 200,000 people across the country, and developing the first digital telecare system has been no small feats.

Our ambitions though are still significant and as our population ages the requirements for services that empower people to live independent, happier and healthier lives will continue to grow.

**Position**:
Contracts Administrator Supervisor - New Milton - Hybrid - Up To £26,00pa dependant on experience

35 Hours a week - Monday - Friday 9am - 5pm

This role is within our fast paced, rapidly growing installations team. You will be responsible for the line management and day to day support and supervision of the Contracts Administrators. You will be allocating workloads to the team and helping them prioritise tasks. This role reports to the Contract Administration Manager.

**Main Responsibilities and Activities**:

- Manage the administration of small installation contracts & provide day to day support with queries from the team
- Complete regular one to one’s and performance reviews with direct reports ensuring that clear objectives are set and training needs are identified to ensure personal/professional development is available to the team
- Ensuring that the team planners are correctly prioritised and all deadlines are achieved - for all SLS/SmartConnect sites and Small Works jobs
- Provide coaching to the team to ensure excellent customer service is at the centre of all they do
- Maintaing departmental KPI’s of 2 working days to put a site on the system & any other internal KPIs set by Senior Management team
- Escalate issues/risks to direct manager as required
- Overall responsibility for SIM card allocation and costs and supporting Sales Administator with process for this
- Overall responsibility to ensure that Digital Maintenance is sold with every contract & review purchase orders each year
- Responsible for being the contingent in the absence of Contracts Administration Manager
- Liaise with all other departments within the business to help ensure the smooth and efficient passage of high quality information and data.

**People Management & Leadership**:

- Provide clear purpose and direction to the team
- Ensure staff are motivated and morale is high within the team
- Confident with conflict resolution
- Engage the team in their work by giving regular feedback through documented 1-1s
- Ensure absence and poor performance is managed in line with company procedures
- Manage and delegate day-to-day department tasks to ensure work is completed on time
- Develop team members through on the job training, feedback, identifying internal or external training courses
- Develop clear succession plans for your team so they are aware of progression route available to them
- Create a supportive, inclusive environment within the team
- Empower direct reports to be confident in their own decision making

**Requirements**:
**Experience**

Essential
- Strong administration background and good attention to detail.
- Proven experience in managing people
- Proven experience of working in a similar senior administrative roles essential

Desirable
- Experience in managing sub contractors

**Qualifications & Training**

Essential
- A good basic standard of education, Ideally 5 GSCE passes or equivalent.

Desirable
- Business NVQ or equivalent

**Skills, General & Special Knowledge**
- Microsoft Office, including Outlook, Excel, Word.
- Good verbal and written communication skills.

Desirable
- Intermediate to advanced understanding of Microsoft package including Excel, Word, PowerPoint
- Exprience with Microsoft Business Central

**Personal Attributes**

Essential
- High level of Customer Service.
- Good communicator
- Ability to manage a team of people
- Attention to detail, accurate, reliable
- Flexible approach, willing to learn new skills on the job
- Organised, ability to prioritise/multi-task
- Ability to work well under pressure

Desirable
- Experience of customer support environments

**Ready to join our team?**

**To apply, you'll need to complete the following**:

- CV (Word doc or PDF files only) to include educational background information and work experience

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the Careers Team on 01425 626337.

**Other information**:

- 25 days annual leave
- We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme
- Family and friends’ discounts on