Contract Administrator

1 week ago

New Malden, United Kingdom Robert Heath Heating Ltd Full time

**Reporting to **Account Manager

**Location(s) **Remote Worker (Potential Hybrid New Malden Surrey)

**Hours **40 hours per week

**Salary **£25k - £28k Depending on experience (Temp)

Robert Heath Heating specialises in providing domestic and commercial gas heating installation, service, and maintenance services to Social Housing, and is currently engaged in long-term contracts with Housing Associations and Local Authorities, covering around 100,000 properties across the UK.

We are looking for a passionate and motivated administrator to join our client-focused team. This is an exciting time to join a family run business undergoing wide business change. We provide world-class customer service in a fast-paced environment, supported by our schedulers and contact centre teams, to deliver a seamless client experience.

This role may be particularly suitable to a university graduate.

Do you have previous administration experience or are you a recent graduate looking for your first office role? Are you a confident individual with a sharp eye for detail and a passion for administrative tasks?

**MAIN DUTIES & RESPONSIBILITIES**

1. Communicating verbally and in writing with customers and clients

2. Complaint Resolution

3. Dealing with incoming and outgoing communications

4. Accurately recording notes on our system

5. Data entry, retrieval, and database management

6. Strong understanding and ability to use excel spreadsheets.

7. Utilising empathy when liaising with vulnerable customers.

8. A calm approach to objection handling

9. Proactively own issues through to resolution

10. Initiative to bring solutions not problems.

11. Managing client expectations

12. Liaising with 3rd parties and clients to ensure job programmes are met.

**KEY SKILLS**

Outstanding customer service skills

Excellent interpersonal and communication skills

Objection handling

Strong organisational skills and the ability to prioritise workloads

Ability to work to deadlines

Good problem solving skills

Ability to work well as part of team and independently using own initiative

Ability to communicate with internal and external employees at all levels

IT Skills - Microsoft Word, Excel, Outlook or similar

**EXPERIENCE Essential**

Working in a customer service / helpdesk / contact centre environment/Office administration

Working within heating, plumbing or construction industries

Working within a contract administration position

Working within the social housing / maintenance sector

**EDUCATION / QUALIFICATIONS Essential**

5 GCSEs grade A*-C (or equivalent)

**Desirable**

Engaging with people with different needs and backgrounds

3 A-Levels A-C (or equivalent)

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- Monday to Friday

Ability to Commute:

- Kelvedon Street (required)

Work Location: Hybrid remote in New Malden

Reference ID: Contract Account Administrator 1st Line support 25-28k

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