Customer Care
1 week ago
**If you are looking to kick start your career in Luxury Fashion, have an interest in Retail and have experience in Customer service, GET IN TOUCH This is a NEW, EXCITING, CAREER BUILDING opportunity, with the possibility to go perm, working alongside a INTERNATIONAL LUXURY fashion brand. APPLY NOW **
**JOB ROLE: Customer care assistant - LUXURY FASHION BRAND**
**COMPANY: LUXURY FASHION BRAND**
**HOURS**: 08:00am-16:30pm / 11:00am-19:30pm / 15:30pm-12:00midnight (Shift pattern Monday - Sunday)
**SALARY: Hourly rate - £10.20**
**LOCATION**:REMOTE WORKING**
**DUTIES INCLUDE BUT ARE NOT EXCLUSIVE TO**:
- Raising support tickets to enable tracking and resolution of customer requests
- Responding to customers via Social Media
- Liaising with delivery service to check status of deliveries
- Investigating and resolving customer complaints then closing support tickets
- Processing orders and payments on behalf customers
- Maintaining a database of customer information
- Escalating inquiries to the appropriate team, when necessary
- Checking product or service availability
- Assisting customers with registration or account creation
- Passing customer feedback onto the product or sales team to improve the organisation's offerings
**SKILLS, EXPERIENCE AND ATTRIBUTES REQUIRED**:
- Love to solve a problem and take responsibility
- Are resilient with the tenacity to not give up until the problem is solved
- Have experience fast paced customer facing environments
- Enjoy getting stuck in and working with your team and with business partners to find the right solution
- Have fluent English both written and spoken
- Know your way around Microsoft Office
- Are able to work flexible shift patterns including evenings, weekends and bank holidays
- Are keen to learn more about the luxury fashion industry and the exciting brand
This opportunity is being advertised by the Office Angels West End team.
- Office Angels West End branch look after roles in the following locations and all areas in between: Oxford Circus, Oxford Street, Covent Garden, Tottenham Court Road, Euston, Regent Street, Piccadilly, Leicester Square, Camden, Bond Street, Marble Arch,Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill, Paddington, Hampstead._
- Our Retail team looks after Fashion and beauty roles nationally_
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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