Care Customer Coordinator

3 days ago

London, United Kingdom Care Match UK Full time

A domiciliary care agency and support Living care provider, that is committed to providing quality care to people in their own homes.

Its mission is to provide quality care with compassion.

They are now searching for a highly **organized Customer Care Supervisor** for their Domiciliary Care Branch who will help the Care Manager to support the smooth running of the care and support services they provide in Islington/Hackney.

**Key Responsibilities**:

- Be the first point of contact for staff absence and log as appropriate on systems with follow-up actions highlighted to the relevant Service Manager.
- Building relationships and driving customer satisfaction
- Participate in new customer assessments,
- Compile care packages,
- Liaise with next-of-kin of service users, and ensure quality supervisions take place within allocated timeframes.
- Cover vacant shifts with suitable staff to ensure that appropriate staffing levels are maintained across all services and update rotas with confirmed cover arrangements.
- Liaise with staffing agencies to make cover arrangements and ensure that bookings are logged on the relevant systems.
- Maintain accurate records on all relevant systems relating to staff absence, cover arrangements, and care delivery.
- General office duties, including call handling, data entry, and maintaining filing systems.

**Desirable Skills, Abilities, and Personal Requirements**:

- Previous experience working in a similar role as a domiciliary care supervisor.
- locally based or within a reasonable commuting distance.
- NVQ Level 3 in Health and Social Care
- Excellent organization and logístical skills with keen attention to detail.
- Ability to use IT programs and maintain systems with full accuracy.
- Have a Hands-on Approach.

**We will be able to offer you**:

- Competitive salary of £29,000 - £30000 per year, dependent on experience
- Additional Remuneration of performance bonus each month.
- Continuous development and training
- Pension option
- Office Based in Islington/Hackney
- And much more

**Job Types**: Full-time, Permanent

**Salary**: £29,000.00-£30,000.00 per year

Schedule:

- Monday to Friday

Application question(s):

- Are you medication administration trained?

**Experience**:

- Customer Service: 3 years (preferred)
- care: 2 years (preferred)
- domiciliary care: 2 years (preferred)
- Domiciliary coordinating: 1 year (preferred)
- leading a Team: 1 year (preferred)
- Updating Care Plans: 1 year (preferred)
- Staff Allocations: 1 year (preferred)

Licence/Certification:

- NVQ Level 3 Health & Social Care (preferred)
- Driving Licence and access to a vehicle (preferred)

Work Location: One location

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