Customer Care Coordinator
3 weeks ago
A large Housing Developer have a requirement for a Customer Care Coordinator to join their Customer Care team delivering excellent customer service to homeowners, managing their defect period. Working closely with the Customer Care Manager you will be responsible for delivering a professional, front facing service to their customers throughout their warranty period dealing with customer concerns received by telephone or written communication, coordinating remedial works and appointing contractors to deal with any snagging or defects that arise in their homes, in a timely and professional manner. Customer Care Coordinator duties and responsibilities: Updating plot files Ensuring all parties involved (Purchasers, Customer Care Manager and Subcontractors) are kept up to date with works being carried out and scheduled dates Record all communication and respond within departmental timescales Issue instructions to Sub-contractors Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within timescales Record dates of customer visits and log all defects identified Carry out all necessary calls in relation to the customer journey Keep data system up to date at all times Carry out general administrative duties. Work directly with Director for Customer Services to assist in the management of large scale works. Work closely with the Housing Associations and Employers Agents dealing with End of year defects Reporting on a regular basis on numbers of defects outstanding Gaining a rapport with sub-contractors Key experience required: Experience within the Customer Care/service team with a house building or social housing company. Track record of achieving & sustaining high customer satisfaction results. Good time management, ability to multitask, organise workload and work within a pressurised environment. Knowledge of NHBC and other warranty provider requirements. Pro-active approach with the ability to work independently and as part of a team. Excellent written and verbal communication skills - engaging with customers, subcontractors and third parties IT literate and comfortable working within bespoke IT systems What's on offer? Competitive salary Annual Bonus scheme up to 10% of basic salary The Opportunity to work with one of the UK's leading housebuilders If you are interested in this position please apply below or reach out to Max Davies at the Fawkes & Reece London Office.TPBN1_UKTJ
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Care Customer Coordinator
2 days ago
London, United Kingdom Care Match UK Full timeA domiciliary care agency and support Living care provider, that is committed to providing quality care to people in their own homes. Its mission is to provide quality care with compassion. They are now searching for a highly **organized Customer Care Supervisor** for their Domiciliary Care Branch who will help the Care Manager to support the smooth...
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Care Coordinator
11 hours ago
London, United Kingdom SweetTree Home Care Services Full time**Care Coordinator, Swiss Cottage, 37.5 hours per week** **£25,000 per annum** At Sweet Tree Home Care Services, a **CQC Outstanding Organisation**, we are committed to providing exceptional support and care for people in their own homes. We are “**all about people**” and we** work together** as one team to achieve the best outcome for our...
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Care Coordinator
12 hours ago
London, United Kingdom Vocation Care Full time**Job Summary** We are seeking a dedicated Care Coordinator who will be responsible for facilitating the delivery of care services to clients, ensuring their needs are met efficiently and effectively. We are seeking an enthusiastic, self-motivated, and well-organized Care Coordinator to join an excellent care team, specializing in domiciliary care in North...
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Customer Care Coordinator
4 days ago
London, United Kingdom Persimmon Homes Full timeJob Title: Customer Care Coordinator (MAT cover) Location: Perth, PH1 Looking for a career where your ambition meets real opportunity?Join Persimmon Homes as a Customer Care Coordinatorand step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? We're one of theUK's largest and most...
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Care Coordinator
4 days ago
London, United Kingdom SweetTree Home Care Services Full time**Care Coordinator, Swiss Cottage, 37.5 hours per week** **£25,000 per annum** At Sweet Tree Home Care Services, a **CQC Outstanding Organisation**, we are committed to providing exceptional support and care for people in their own homes. We are “**all about people**” and we** work together** as one team to achieve the best outcome for our clients. We...
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Care Coordinator
6 days ago
London, United Kingdom SweetTree Home Care Services Full time**Care Coordinator** Full-Time, 37.5 hours per week, covering the office hours of 8am - 8pm, on a rota basis. Shift Pattern: Sunday - Thursday £25,000 per annum We are currently recruiting an experienced full-time Care Coordinator to work full time at our office in Swiss Cottage**, ** including one day, over the weekend. The care coordination team cover...
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Care Coordinator
1 week ago
London, United Kingdom SweetTree Home Care Services Full time**Care Coordinator, Swiss Cottage, 37.5 hours per week** **£25,000 per annum** At Sweet Tree Home Care Services, a **CQC Outstanding Organisation**, we are committed to providing exceptional support and care for people in their own homes. We are “**all about people**” and we* work together* as one team to achieve the best outcome for our clients. We are...
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Care Coordinator
4 weeks ago
London, United Kingdom Care Outlook Ltd Full timeCare Outlookis an expanding leading home care provider in London and South East of England since 2005.Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career.We are currently recruiting for aCare...
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Care Coordinator
4 weeks ago
London, United Kingdom Care Outlook Ltd Full timeCare Outlookis an expanding leading home care provider in London and South East of England since 2005.Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career.We are currently recruiting for aCare...
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Care Coordinator
3 weeks ago
London, United Kingdom Care Outlook Full timeCare Outlook is an expanding leading home care provider in London and South East of England since 2005.Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career.We are currently recruiting for a Care...
