Contact Centre Team Member

**The Opportunity**
Customer Service Advisor / Customer Claims HandlerFull Time - 35 hours per week

Base Salary: £18,500 + bonus and benefits worth up to £4,697 = total package of £23,197.

£500 Bonus after 6 months employment

RSA Office - New Hall Place, Liverpool.

Range of set working patterns including evenings and weekends The role will be a hybrid working arrangement split between our Liverpool office and home.

There will be initial training and support on site to ensure you are happy and confident in the role. We will ensure that you have all the tools and equipment you need to work in both environments so you can successfully join our team. This will be discussed at interview.

Is helping customers and making a difference to their lives your passion? If it is then we want to hear from you
RSA Motability is looking for great people who are passionate about providing excellent customer service to join our award-winning Contact Centre Team.

We provide the insurance for the Motability scheme which supports people with disabilities achieve greater independence through access to worry free motoring.

As a Customer Service and Claims Advisor, you are at the heart of our business and will be the first point of contact should our customers need you, either following an accident or by answering their insurance queries.

Keep reading below to find out more about the role and what we can offer you
**The Role**:

- You need to be the kind of person that loves helping customers and making a difference every day. A great listener and communicator who can identify customers’ needs and provide a solution in a professional and empathetic way.
- You will be part of a team and encouraged to perform to the best of your ability every day. You will be supported and made to feel part of the team by your colleagues who are also really passionate about what they do. We encourage employee voice and embrace new ideas and so should you
- The role will be a hybrid working arrangement split between our city centre offices in Liverpool and home. We will ensure that you have all the tools and equipment you need to work in both environments so you can successfully join our team.
- The initial training and ongoing learning, to ensure you are fully operational, will be office-based training to ensure successful induction into the role. We are committed to protecting your health and well-being during every step of the recruitment and training process, and all of our sites are COVID safe and secure.
**Minimum skills and experience required**:

- Good verbal and written communication skills
- Have a warm and empathetic manner
- A passion for customer service and helping others
**Benefits & Rewards**
We pride ourselves on looking after our customers and we know how to look after our people too. Our people are the key to our continued success, and we believe in rewarding them for their hard work and commitment.

Here are some of the benefits you can expect from us:
Our leading benefits package includes:

- Starting salary of £18,500 pa
- Performance related bonus payments paid twice a year of up to 3.5% of your salary
- 25 days’ holiday
- Employer Pension contribution of 7.5% with a further maximum match of 2.5% to give up to 10%
- Life Assurance 10 times base salary
- Unfunded flexible benefits package including Childcare vouchers, Gymflex, Cycle to work scheme and retail vouchers plus many more.
**About Us**
A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We have a diverse mix of customers and we want our employee base to reflect that. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.

Our commitment to diversity is sincere, continually growing and led right from the top.

Job Reference: UK08137