Tenant Liaison Officer
3 days ago
**Tenant Liaison Officer**
**Middlesbrough/Home Working**
**37 hours pw**
**Permanent**
Our client are currently seeking a highly experienced Tenant Liaison Officer
**Responsibilities will include**:
- Assist managers in the preparation of programmes of work, including improvement and planned maintenance of the housing stock
- Maintain effective communication with key stakeholders to ensure that their needs and aspirations are fully understood, that projects and programmes are designed to deliver against these and the agreed customer promises
- Co-ordinate and administer customer consultation events, in consultation with programme managers, ensuring that all customer documentation (i.e. choice forms, establishment of specific needs) is completed and recorded appropriately
- Undertake visits to customers' homes to monitor works and ensure high levels of customer satisfaction
- Provide a customer -focussed service, including the measurement and recording of customer feedback to allow continuous improvement
- Work closely with Investment site managers and wider teams such as Housing Management and asset management in order to resolve day-to-day customer queries
- Undertake a range of administrative and system maintenance duties to ensure that information is accurate, monitored and reported as required, as well as providing a general administrative support, including but not limited to contributing to reporting,housekeeping tasks, raising purchase orders/cheque requests, arranging meetings and the taking and typing of minutes and other general correspondence associated with the role
**The Successful person will have**:
- Demonstrable customer service skills in a front facing role
- Excellent communication skills, both verbal and written, including influencing and negotiating with others.
- Ability to build strong relationships with internal and external stakeholders
If you believe that you are well-suited to the role, please apply. For additional information, please contact Ellie Parkinson at Sellick Partnership
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