Credit Controller

**Job description**

**Job Title: Credit Controller**

**PQE: 1 years’ experience in an administrative-type role**

**Salary: Salary: £23,000**

**Location: Middlesbrough, TS6 6XJ**

**Hours: 8:30am to 5pm**

**The Business**

Our Company is part of a Group of Companies specialising in all aspects of property purchase & management. We have offices based in Burnley and in Middlesbrough and manage a large portfolio of properties in both regions.

We offer a fully client based serviced approach to investing in properties. We acquire properties from the open market, renovate them to a set standard, pass them onto our lettings department for maintenance and management and then re-sell the properties to investors. We retain full management of the property.

We have various departments, including Property Surveyance, Renovations, Lettings, Maintenance, Rent Collections, Property Management, Legal and Sales & Marketing. We do everything in-house.

Due to our success, we have been featured on the popular BBC TV Show Homes Under the Hammer. The BBC really liked our model and has featured our Company in 3 episodes within a 12-month period - a BBC record A further 2 episodes were filmed and released thereafter.

**The Role**

**Rental Arrears Management**:

- Monitor and manage tenant rental payments, identifying and addressing arrears promptly.
- Contact tenants with outstanding rent, maintaining a professional and empathetic approach.
- Issue appropriate communications (e.g., reminders, notices) to tenants regarding arrears in accordance with legal and company procedures.
- Establish and maintain open lines of communication with tenants to discuss rental payments and resolve any financial concerns.
- Provide clear and concise information regarding payment schedules, late fees, and payment options.

**Account Reconciliation**:

- Conduct regular reconciliations of tenant accounts, ensuring accuracy and completeness of financial records.
- Update internal systems with the latest financial information and make any necessary adjustments.

**Reporting**:

- Generate and distribute regular reports to management on the status of rental payments and arrears.
- Provide insights and recommendations for process improvements based on data analysis.

**Aged Debt Management**
- Review and analyse aged debt reports to identify overdue payments and outstanding balances.
- Negotiate payment terms and arrangements with debtors, considering their financial situation and company policies.
- Implement escalation procedures for accounts that continue to be in arrears, including involving legal or collections agencies if necessary.

**Preparing Tenant Recharges for County Court**:

- Assisting in the preparation of documentation and evidence necessary for court proceedings, if required.

**Issuing Money Claims Online**:

- Utilising online platforms to file money claims and manage legal proceedings when necessary.

**Key Skills**
- Proven experience as a Credit Controller in a property lettings environment preferred but not essential.
- Excellent communication and interpersonal skills, with the ability to handle sensitive situations with empathy and professionalism.
- Proficiency in using accounting software and Microsoft Office Suite.
- Free pay day lunch once a month
- Free continental breakfast every day
- Company events
- Regular ‘treat days’ within teams
- Medical Care
- Support, training & professional development
- Regular 1-1 reviews with manager to discuss career progression
- Mileage fully covered if travelling at work
- Additional pay if working on Saturdays
- Free Parking on site
- Flexible Working
- 31 Days Holiday (Inc Bank)
- Birthday as Holiday
- On Site Canteen
- Working in a long, established and reputable business

**Our Companies**

**Salary**: £23,000.00 per year

**Benefits**:

- Canteen
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- credit control: 1 year (preferred)

Work Location: In person

Reference ID: Credit Controller