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Credit Control Administrator
2 weeks ago
Cleveland Cable Company is the largest supplier of cables and cable accessories in the UK. Founded in 1978, we operate nine branches across the UK and Ireland supplying domestic and European markets. In 2016, we launched Dubai-based Cleveland Cable Trading FZCO to supply markets in the Middle East and Africa, taking our business truly global. Additionally, we own and operate Superlec Direct - an electrical wholesale, supplier and retail e-commerce website. Due to development within the team we are looking for a Credit Control Administrator/ Jnr Credit Controller to join our expanding busy Credit Control Team in Middlesbrough. **Overview** (Purpose of the Role) The purpose of the job role is to provide timely an accurate administrative support to the Credit Control department. Aid cash collections by assisting with the recording and processing of queries and disputes. To protect the integrity of the customer database by ensuring that record are accurately maintained. Assisting the credit controller with day to day receivables management of a portfolio of "owned customers, ensuring that insofar possible payments are received in line with individual customer assigned payment terms. Maintain a detailed history of customer contact activity, promises and outcomes. **Key Responsibilities** (may include some or all of the following) - Monitor all promises of payment to ensure receipt and follow-up promptly with further contact as necessary *Within levels of authority, release quotes for Sales -escalating referrals as appropriate & flagging accounts that require limit reviews etc. *Record full details of all disputes and forward for onward investigation and resolution as required. *Assist in prompt and accurate selection, preparation and issue of &-Day letters. Escalating non-responding customers for next appropriate actions. *Remove barriers to non-payment reacting promptly and efficiently to request for additional information and documentation. *Liaise with appropriate parties to ensure any customer complex billing requirements are understood and correctly acted upon. *Where appropriate, contact customers ahead of payment due dates to ensure all relevant invoices and other information/paperwork has been received. *Contribute to the smooth running of the department and team by ensuring any problems or issues are brought to attention of the Team Leader and Manager and offering suggestions and ideas for improvement. *Assist in other areas as required **Key Skills / Attributes** - Team player - able to work independently and with others to achieve common goals and targets - Highly organised and able to prioritise workloads within a very busy and fast-moving environment - Strong customer service skills - Ability to meet deadlines without compromising accuracy - Computer literate - good working knowledge of a variety of Microsoft products (Word, Excel, Outlook, Dynamics etc) Salary is dependent on experience and negotiable. **Salary**: From £22,000.00 per year Schedule: - 8 hour shift Supplemental pay types: - Yearly bonus **Experience**: - Credit Control: 1 year (preferred) Work Location: In person
