Contact Centre Analyst
7 days ago
A key role working within the NHS. Earning a competitive salary and being first point of contact.
**Client Details**
A leading NHS trust.
**Description**
- To operate the Trust's Service Desk systems and to efficiently manage the call life cycle from initial receipt through to resolution and closure.
- Undertake fixed technical support duties including weekly rotations in the Contact Centre, incident logging, and incident resolution and prioritise calls according to defined Service Level as assigned by senior staff.
- To work on any of the Trust sites, as directed by the Asst Support Services Managers.
- To inform Trust staff of potential or planned interruptions to IT services.
- To liaise with other staff and external support agencies to provide a cohesive and efficient support function across the Trust.
**Profile**
- Relevant IT qualification e.g.Microsoft Certified Technology Specialist in Windows 7 or 8,IT Hardware Vendor certification.
- Previos exposure of providing at desk IT support, installation and configuration services.
- Handling demanding customers effectively and delivering a first class service.
- Knowledge of using, installing and supporting Microsoft Operating Systems.
- Must demonstrate the ability to maintain concentration and focus, despite constant interruptions.
**Job Offer**
A competitive salary and having an important role withing a great team.
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