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Customer Services Advisor
4 weeks ago
Customer Services Advisor - Contact Centre Location: Trowbridge Salary:£15,673.39- £15,860.11 per annum Wiltshire College & University Centrehave a great opportunity for aCustomer Service AdvisorContact Centretojoin our team. Job Type: Permanent, PartTime 24.5hours per week- to be workedover5 days per week, 52 weeks per year Working pattern: Monday - Thursday 12.00- 17.00 and Friday 12.00 - 16.30 About Us: Wiltshire College & University Centre plays a vital role in Wiltshires economy, inspiring people to develop the skills they need to achieve. Our four campuses are learning hubs in their communities, and we aspire to be an outstanding, financially robust and commercially agile provider, achieving our clear social mission on behalf of learners and employers across Wiltshire and beyond. Our turnover is around £42 million per annum, we employ some 650 staff, and support around 11,500students. Customer Service AdvisorContact CentreThe Role: Wiltshire College & University Centre is looking for aCustomer Service Advisorto provide an exceptional service to students, families, and the wider community. You will be the first point of contact, helping with course information, enrolments, and general inquiries. Customer Service AdvisorContact CentreKey Responsibilities: Telephones:Answer calls, provide course information, and handle messages. Admissions:Support applications and assist with student enrolments. Customer Service:Offer exceptional service via phone, email, and web chat. Information & Enquiries:Provide impartial guidance on courses, fees, finance, and entry criteria. Customer Service AdvisorContact CentreYou: The ideal candidate will have: Strong communication skills Positive, customer-focused attitude The ability to multitask in a fast-paced environment Ability to be a team player with attention to detail. Essential Qualifications Hold a Literacy and numeracy level 2 qualification (GCSE A-C/9-4) or equivalent. Apply today and join our dedicated team. Customer Service AdvisorContact Centre - Benefits: Competitive salary 30 days annual leave for Professional Service Staff plus bank holidays and additional closure days over the Christmas period Automatic enrolment into the Local Government Pension Scheme Access to our Employee Assistance Programme (EAP) Discounts with a wide variety of retailers Free onsite car parking. Customer Service AdvisorContact Centre - Application Process: Wiltshire College & University Centre follows Safer Recruitment Guidance outlined by the Department for Education in Keeping Children Safe in Education. This involves conducting enhanced DBS checks, including checks against the childrens barred list, and other employment verifications, including an online presence review for shortlisted candidates. We embrace diversity, recognising the valuable perspectives, ideas, knowledge, and cultures individuals from different backgrounds bring. Committed to safeguarding, we expect all staff and volunteers to share this commitment. As a Disability Confident Employer, we pledge to interview all disabled applicants who meet the essential criteria for a job vacancy and assess them based on their abilities. To submit your application for this excitingCustomer Service AdvisorContact Centreopportunity, please click Apply now. PLEASE NOTE: Your Application Form will be shortlisted against how your skills, qualifications and experience match the Essential and Desirable points on the Person Specification for this role, locatedat the bottom of this pageas a downloadable document.TPBN1_UKTJ
