Contact Centre Deputy

4 days ago

London, Greater London, United Kingdom Neighbourly Full time £25,000 - £40,000 per year

Role Summary

As a Contact Centre Deputy, you will play a key role in supporting the day-to-day operations of the contact centre, working alongside Contact Centre Managers to ensure the achievement of key KPIs around handle rate, conversion, and job despatch.

Key Responsibilities:

  • Collaborate with Contact Centre Managers to ensure smooth job allocation and despatch, supporting engineers and customers by assisting with job board updates, job ticket administration, and answering queries from engineers and booking coordinators.
  • Answer phone calls from customers and engineers as required, ensuring that target handle rates are consistently met.
  • Cover for Contact Centre Managers when needed, maintaining a proactive and professional approach to all calls and queries from both engineers and customers.
  • Support the achievement of all call centre KPIs, assisting in the conversion of calls and handling complaints in a professional and effective manner.
  • Assist engineers with diary management and query resolution, ensuring that their operations run smoothly.

Critical Success Factors:

  • Maintain customer phone call handling service levels at or above agreed levels.
  • Achieve overall contact centre conversion at or above the required level.
  • Minimise engineer query calls to the contact centre regarding team jobs.
  • Maintain high morale, team spirit, and staff engagement among all team members.

Brand:

PIM UK Pimlico

  • Contact Centre Deputy

    4 days ago

    London, Greater London, United Kingdom Neighbourly® Full time £25,000 - £40,000 per year

    Role SummaryAs a Contact Centre Deputy, you will play a key role in supporting the day-to-day operations of the contact centre, working alongside Contact Centre Managers to ensure the achievement of key KPIs around handle rate, conversion, and job despatch.Key ResponsibilitiesCollaborate with Contact Centre Managers to ensure smooth job allocation and...

  • Contact Centre Agent

    6 days ago

    London, Greater London, United Kingdom Michael Page Full time £22,050 - £26,950 per year

    The Contact Centre Agent will assist customers in the financial services industry by providing exceptional customer service and resolving queries efficiently. Based in Cardiff, this role requires strong communication skills and a customer-focused approach.Client DetailsThis role is with a reputable organisation within the financial services industry. As a...

  • Contact Centre Operative

    2 weeks ago

    London, Greater London, United Kingdom Vistry Homes Full time £18,000 - £25,000 per year

    Role OverviewIn a Nutshell…We have exciting opportunities for Contact Centre Operatives to join our team within Vistry Services Division, where you can be based near to any of our London regional offices. As our Contact Centre Operative, you will improve the way the Division/region deals with incoming customer enquiries and delivering greater customer...

  • Contact Centre Operative

    4 days ago

    London, Greater London, United Kingdom Vistry Homes Full time £20,000 - £28,000 per year

    Role OverviewIn a Nutshell…We have exciting opportunities for Contact Centre Operatives to join our team within Vistry Services Division, where you can be based near to any of our Midlands regional offices. As our Contact Centre Operative, you will improve the way the Division/region deals with incoming customer enquiries and delivering greater customer...

  • Contact Centre Supervisor

    6 days ago

    London, Greater London, United Kingdom LaplandUK Full time £25,000 - £35,000 per year

    Contact Centre Supervisor - 5 month Fixed-Term ContractCompany OverviewWe are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with...

  • Contact Centre Agent

    2 weeks ago

    London, Greater London, United Kingdom Tenerity Full time £15,000 - £25,000 per year

    OverviewWelcome to Tenerity -  Customer Engagement that increases the value of customer relationshipsPlease note that this is a fully remote role with a 37.5-hour shift work pattern, operating from Monday to Sunday, covering morning, afternoon, and late shifts.You will handle customer enquiries over the telephone and in writing providing an efficient,...

  • Job Opportunities Contact Centre Advisor

    4 days ago

    London, Greater London, United Kingdom the Schindler Group Full time £20,000 - £30,000 per year

    CoventryLocation: Coventry, England, United Kingdom Job ID: 84579 Number of Openings:3We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that...

  • Deputy Director, Supply Chain Centre

    1 week ago

    London, Greater London, United Kingdom UK Government - Department for Business and Trade Full time £972,000 - £1,092,000 per year

    DetailsReference number433065Salary£81,000 - £91,000A Civil Service Pension with an employer contribution of 28.97%GBPJob gradeSCS Pay Band 1Contract typePermanentBusiness areaDBT - ESTR - Global Supply Chains and Economic SecurityType of roleInternational TradeSenior leadershipWorking patternFlexible working, Full-time, Job shareNumber of jobs...

  • Deputy Director – Research and Evaluation – CSA Centre

    1 week ago

    London, Greater London, United Kingdom DiverseJobsMatter Full time £60,000 - £120,000 per year

    This is an exciting opportunity to join the friendly, dynamic, multi-disciplinary team at the Centre of expertise on child sexual abuse (CSA Centre) as our new Deputy Director, Research and Evaluation. This is a key leadership role within the CSA Centre, central to our ambition to raise awareness of the true scale and nature of sexual abuse and to drive...

  • NHS Contact Centre Call Handler

    3 days ago

    London, Greater London, United Kingdom Penrose Health Full time £24,000 - £25,000 per year

    Application Deadline:30 January 2026Department:Patient TriageLocation:London BridgeCompensation:£24,000 - £25,000 / yearDescriptionNHS Call HandlerPenrose Health is seeking a motivated and resilient Call Handler to join our patient triage team. Based in our London Bridge office, you will play a key role in supporting the delivery of high-quality primary...