Contact Centre Engineer
2 weeks ago
Contact Centre Engineer (AWS) We are seeking a skilled Mid-Level AWS Contact Centre Engineer to support, develop, and optimise our cloud-based contact centre solutions. You will work hands-on with Amazon Connect and the wider AWS ecosystem to ensure a high-performing, reliable, and scalable customer experience platform. Amazon Connect & Contact Centre Delivery Configure, maintain, and enhance Amazon Connect contact centre environments. Build and update call flows, routing profiles, queues, contact flows, and prompts. Implement features such as chat, voice, tasks, and workforce management integrations. AWS Engineering & Automation Work across core AWS services (e.g., Lambda, DynamoDB, S3, CloudWatch, IAM, API Gateway) to support and extend contact centre functionality. Write, update, and maintain Lambda functions (ideally Python/Node.js) to support automation and integrations. Use IaC tools (CloudFormation/Terraform) to deploy and version infrastructure. Integration & Collaboration Integrate Amazon Connect with CRM, ticketing, analytics, and LOB applications. Partner with operations, product, and customer service teams to gather requirements and translate them into technical solutions. Support & Continuous Improvement Provide mid-level support for incidents, escalations, and contact centre issues. Monitor KPIs and system performance to proactively recommend improvements. Required Skills & Experience Proven e...
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Contact Centre Engineer
2 weeks ago
London, United Kingdom 83zero Full timeContact Centre Engineer (AWS)We are seeking a skilled Mid-Level AWS Contact Centre Engineer to support, develop, and optimise our cloud-based contact centre solutions. You will work hands-on with Amazon Connect and the wider AWS ecosystem to ensure a high-performing, reliable, and scalable customer experience platform.Amazon Connect & Contact Centre...
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Contact Centre Engineer
2 weeks ago
London, United Kingdom 83zero Ltd Full timeContact Centre Engineer (AWS) We are seeking a skilled Mid-Level AWS Contact Centre Engineer to support, develop, and optimise our cloud-based contact centre solutions. You will work hands-on with Amazon Connect and the wider AWS ecosystem to ensure a high-performing, reliable, and scalable customer experience platform. Amazon Connect & Contact Centre...
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Contact Centre Engineer
4 days ago
London, United Kingdom 83zero Limited Full timeContact Centre Engineer (AWS)If you want to know about the requirements for this role, read on for all the relevant information.We are seeking a skilled Mid-Level AWS Contact Centre Engineer to support, develop, and optimise our cloud-based contact centre solutions. You will work hands-on with Amazon Connect and the wider AWS ecosystem to ensure a...
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Contact Centre Engineer
1 week ago
London, United Kingdom 83zero Limited Full timeContact Centre Engineer (AWS)If you want to know about the requirements for this role, read on for all the relevant information.We are seeking a skilled Mid-Level AWS Contact Centre Engineer to support, develop, and optimise our cloud-based contact centre solutions. You will work hands-on with Amazon Connect and the wider AWS ecosystem to ensure a...
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Contact Centre Engineer
1 week ago
Greater London, United Kingdom 83zero Limited Full timeContact Centre Engineer (AWS) We are seeking a skilled Mid-Level AWS Contact Centre Engineer to support, develop, and optimise our cloud-based contact centre solutions. You will work hands‑on with Amazon Connect and the wider AWS ecosystem to ensure a high‑performing, reliable, and scalable customer experience platform. Amazon Connect & Contact Centre...
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Contact Centre Engineer
2 weeks ago
City Of London, United Kingdom 83zero Ltd Full timeContact Centre Engineer (AWS) We are seeking a skilled Mid-Level AWS Contact Centre Engineer to support, develop, and optimise our cloud-based contact centre solutions. You will work hands‑on with Amazon Connect and the wider AWS ecosystem to ensure a high‑performing, reliable, and scalable customer experience platform. Amazon Connect & Contact Centre...
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Contact Centre Deputy
1 day ago
London, United Kingdom Neighbourly® Full timeRole Summary As a Contact Centre Deputy, you will play a key role in supporting the day-to-day operations of the contact centre, working alongside Contact Centre Managers to ensure the achievement of key KPIs around handle rate, conversion, and job despatch. Key Responsibilities Collaborate with Contact Centre Managers to ensure smooth job allocation and...
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Contact Centre Deputy
1 week ago
London, Greater London, United Kingdom Neighbourly® Full time £25,000 - £40,000 per yearRole SummaryAs a Contact Centre Deputy, you will play a key role in supporting the day-to-day operations of the contact centre, working alongside Contact Centre Managers to ensure the achievement of key KPIs around handle rate, conversion, and job despatch.Key ResponsibilitiesCollaborate with Contact Centre Managers to ensure smooth job allocation and...
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Contact Centre Deputy
1 week ago
London, Greater London, United Kingdom Neighbourly Full time £25,000 - £40,000 per yearRole SummaryAs a Contact Centre Deputy, you will play a key role in supporting the day-to-day operations of the contact centre, working alongside Contact Centre Managers to ensure the achievement of key KPIs around handle rate, conversion, and job despatch.Key Responsibilities:Collaborate with Contact Centre Managers to ensure smooth job allocation and...
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Contact Centre Supervisor
2 days ago
London, United Kingdom Rise Technical Full timeContact Centre Supervisor Lambeth£33,000 + Overtime + Incentive Bonus + 23 Days Holidays + 8 Bank Holidays + Life Insurance + Free 24/7 Gym + Canteen + Associate Equity Plan + PensionAre you ready to join a fast-paced, high-performing contact centre team where your contribution is valued and rewarded?Do you want to step into an operational role with...
