Contact Centre Supervisor

4 days ago

London, United Kingdom Rise Technical Full time

Contact Centre Supervisor Lambeth£33,000 + Overtime + Incentive Bonus + 23 Days Holidays + 8 Bank Holidays + Life Insurance + Free 24/7 Gym + Canteen + Associate Equity Plan + PensionAre you ready to join a fast-paced, high-performing contact centre team where your contribution is valued and rewarded?Do you want to step into an operational role with opportunities for progression, gaining experience in management and KPIs while working in a supportive, collaborative environment?This dynamic and friendly company has been established since 1998 and runs a busy contact centre with a team of 29 staff. They focus on operational efficiency, excellent customer service, and natural internal progression. The role offers exposure to a high-volume, fast-moving environment where you can make a real impact and develop your career.As a Contact Centre Deputy, you will support the day-to-day operations, assist managers with job allocation, handle customer and engineer queries, cover managerial duties when required, and ensure KPIs such as handle rate, conversion, and job dispatch are met. You will also support process improvements and mentor junior team members.The ideal candidate is proactive, resilient, and thrives in a fast-paced, high-volume environment. You'll have strong communication skills, a positive attitude, and the ability to multitask while maintaining professionalism. Team-oriented and approachable, you enjoy supporting colleagues and contributing to a collaborative, energetic culture. Experience in a contact centre or B2C sales environment is essential, and you're motivated to develop your skills, take on responsibility, and progress within the business.The Role:Support daily contact centre operations and managers.Manage high-volume calls, job allocation, and job dispatch.Assist engineers with diary management and query resolution.Cover for managers when required.Ensure professional complaint handling and achievement of KPIs.The Person:Minimum 2 years' experience in a contact centre or B2C sales environment.Strong communication skills and the ability to handle high-pressure situations.Flexible, proactive, and resilient in a busy environment.Team-oriented, approachable, and motivated to contribute to a supportive culture.Willing to learn processes, systems, and provide managerial cover when required.

  • Contact Centre Supervisor

    2 weeks ago

    London, Greater London, United Kingdom LaplandUK Full time £25,000 - £35,000 per year

    Contact Centre Supervisor - 5 month Fixed-Term ContractCompany OverviewWe are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with...

  • Contact Supervisor

    2 days ago

    London, United Kingdom Service Care Solutions - Social Work Full time

    I am currently recruiting for a contact supervisor to work in Arnos Grove. 1. Purpose of Job: To be responsible for the direct provision of professional, child-centred contact supervision, within the Family Resource Centre and other designated locations as appropriate. To ensure provision, recording, assessment and monitoring of Child Contact, with...

  • Contact Supervisor

    1 week ago

    London, United Kingdom Brackenberry Full time

    We are working closely alongside with a local authority in Tower Hamlets to assist with the appointment of a Contact Supervisor on a 3.5-months contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: 20.81- 27.58 per hour Summary: This role is for a Contact Supervisor within the...

  • Contact Supervisor

    1 week ago

    East London, United Kingdom TEMP A STOR LIMITED Full time

    As a Contact Supervisor, you will work as part of a team, providing supervised contact to looked after children and their families, contact can be centre based or community based) and is specifically targeted to families with complex needs, within a diverse local community. **MAIN PURPOSE OF THE JOB** 1. To provide a high quality, child focused and safe...

  • Contact Centre Operative

    1 week ago

    London, Greater London, United Kingdom Vistry Homes Full time £20,000 - £28,000 per year

    Role OverviewIn a Nutshell…We have exciting opportunities for Contact Centre Operatives to join our team within Vistry Services Division, where you can be based near to any of our Midlands regional offices. As our Contact Centre Operative, you will improve the way the Division/region deals with incoming customer enquiries and delivering greater customer...

  • Contact Centre Officer

    4 days ago

    London, United Kingdom Bupa Full time

    Contact Centre Officer **Job Description**: **Contact Centre Officer** **High Street Kensington Office, London W8 5ED** **12 Month Fixed Term Contract** **£23,000 + Fantastic Benefits** **Full Time - 37. 5 hours a week (shifts between 8am and 8pm Monday to Friday and 8am - 2pm on (Occasional) Saturdays)** **We make health happen.** Working in our UK...

  • Garden Centre Supervisor

    2 days ago

    London, United Kingdom Boma Garden Centre Full time

    **Garden Centre Houseplant Supervisor | London, NW5 | Office Based | 9am to 6pm from March to October, and 9am to 5pm from November to February, 1 hour for lunch | £25,000 to £28,000 per annum depending on experience** - Do you have a very strong knowledge of houseplants?_ - Are you creative, affable, and have a can-do attitude?_ - Do you have excellent...

  • Contact Centre Operative

    2 weeks ago

    London, United Kingdom Vistry Group PLC Full time

    Contact Centre Operative - London Job Type: Full timeIn a Nutshell… We have exciting opportunities for Contact Centre Operatives to join our team within Vistry Services Division, where you can be based near to any of our London regional offices. As our Contact Centre Operative, you will improve the way the Division/region deals with incoming customer...

  • Family Contact Supervisor

    6 days ago

    London, United Kingdom Families Connected Full time

    Family or children work: 1 year (required) - NVQ in childcare or HSC (required) - DBS on the update service (required) - Travel easily to Colliers Wood - Previous experience (Ideal) - Available to work weekends and weekday afternoons (Essential) Families Connected are looking for caring and realiable individuals to join their vibrant team as a sessional...

  • Contact Centre Engineer

    3 weeks ago

    London, United Kingdom 83zero Full time

    Contact Centre Engineer (AWS)We are seeking a skilled Mid-Level AWS Contact Centre Engineer to support, develop, and optimise our cloud-based contact centre solutions. You will work hands-on with Amazon Connect and the wider AWS ecosystem to ensure a high-performing, reliable, and scalable customer experience platform.Amazon Connect & Contact Centre...