Customer Service Representative

2 weeks ago

Birmingham, United Kingdom Next Level Training Full time

DP Building Systems are a well-established distributor of cable management, cabling and electrical wholesale solutions who based out of Perry Barr, Birmingham.

Due to continued growth and new contracts won, they are looking for a Customer Service Representative to join the busy and vibrant customer service team.

Our Customer Service department act as a first point of contact for our customers, our drivers and our internal warehouse and operations team. The role is an integral part of our business and will help ensure our customers experience ‘’world class’’ customer experience and help DP Building Systems build better relations for further business.

**Role Overview**:
As a Customer Service Specialist, you'll be the first point of contact for our customers, drivers, and internal teams. Your role will be crucial in ensuring our customers receive a “world-class” experience, helping to build lasting relationships and drive further business success.

**Key Responsibilities**:

- Support Thriving Sales Team: Deliver exceptional customer service to meet client needs promptly.
- Operational Assistance: Aid the sales and operations teams with daily tasks and support the customer service manager.
- Documentation: Scan PODs, save them on the shared drive, and complete necessary paperwork.
- Logistics Coordination: Obtain ETAs, investigate shipments, and report back to customers.
- Order Processing: Prioritise and process customer orders and requests through various communication channels.
- Complaint Resolution: Investigate and resolve customer complaints swiftly and efficiently.
- Confidentiality: Maintain secure and private records and financial information.
- Technology Use: Learn and use database systems to provide excellent customer care.
- Supplier Liaison: Arrange collections, deliveries, and repairs with suppliers as needed.
- Product Knowledge: Understand the company’s mission and available products/services.
- Stock Management: Raise purchase orders for required stock.
- Invoicing: Send invoices to customers upon request.
- Other ad-hoc duties: Be flexible to meet the needs of the business.

**Desired Skills and Personal Qualities**:

- Communication Skills
- IT Skills
- Attention to Detail
- Organisational Skills
- Customer Care Skills
- Administrative Skills
- Team Working
- Initiative

**Qualifications**:

- GCSE or equivalent in Maths & English (Grade C/4 and above) is desirable but not required.

**Apprenticeship Details**:

- Next Level will work closely with you to complete your Level 3 Customer Service Specialist Apprenticeship qualification. We offer flexible hiring times and regular online workshops with a dedicated tutor.
- Monthly Workshops: Interactive sessions conducted online.
- 1-2-1 Tutoring: Personalised support and regular progress reviews with your tutor and manager.
- Functional Skills Support: If needed, we provide training in Maths and English throughout your apprenticeship.

**Career Progression**:
**Job Type**: Apprenticeship

Pay: £6.40 per hour

Expected hours: 35 - 40 per week

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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