Groups, Conference and Events Executive

Do you consider yourself an engaging person with good negotiation skills that can deliver excellent service that our guests will love, in ways that are in line with our budget figures? Do you have previous group sales, meetings or conference booking experience using Opera PMS/S&C & ORS Systems, & are you comfortable multi-tasking your way through a fast-paced workload whilst delivering an array of different guest requirements alongside the hotels Ops team..?
- **Key responsibilities of our Groups Conference and Events Executive**:_
- Ensuring all charges are raised and paid for following established procedures
- Upselling bedroom types & other hotel services at every opportunity, ensuring accuracy of details on all reservations
- To accept, process & manage Group reservations to ensure maximum revenue and occupancy
- To be the main point of contact for Groups between Hotel and The Client
- Developing and maintain good working relationships with all colleagues & clients
- Dealing with any guest feedback or requests in a professional and efficient way

This position is a full time role with a general Monday-Friday working pattern but may also require occasional evening/weekend work as required by our clients (for appointments, show rounds etc.)
- **To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow**:_
- Previous experience of PMS i.e. Opera
- Organisational skills based around administration
- Excellent time management and communication skills
- A positive and approachable attitude with a commitment to delivering high quality customer service
- Ability to work on your own and as part of a team
- Fluent English both verbally and written

**About the Hotel**

Housed in the magnificent Grade II listed Central Buildings, dating back to 1884, the beautifully restored boutique hotel is steeped in history. The Beatles-inspired hotel features elegantly furnished and individually decorated rooms with specially commissioned artwork.

The hotel’s flagship restaurant, Blakes, is named after pop artist Sir Peter Blake who created the artwork for the cover of the Sgt Peppers album cover. Guests can indulge in a delicious meal whilst surrounded by wall to wall Beatles artwork. The hotel has 2 bars, Bar Four, one of Liverpool’s premier cocktail bars and The Lounge & Bar which hosts some of the city’s top acoustic musicians every Friday and Saturday night.

**About the Group**

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

**For you**

We offer a benefits package including:

- Group Personal Pension Plan
- Life Assurance
- Meals Provided on Duty
- Employee Discounted Accommodation
- Employee Discount on Food & Beverage and Hotel Restaurants
- Length of Service related holiday scheme
- Uniform (Laundry / Dry Cleaning for Uniform)
- Long Service Awards
- Employee of the Month / Year
- Recommend a Friend Scheme
- Subsidised Car Parking (if available)

.... as well as real opportunities to develop and gain promotion within the industry.
- **We are an equal opportunities employer.**_

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

**Job Types**: Full-time, Permanent

**Salary**: From £21,299.20 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: GCEEFTC1121HDNIND