Head of Savings Platform Operations

Excited to grow your career?

Our purpose is to 'empower people to save and invest with confidence'. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.

About the role

This is an exciting opportunity to lead the operation of Hargreaves Lansdown’s (HL’s) Savings platform. As Head of Savings Platform Operations, you will be responsible for creating and driving continuous operational improvement, managing risk, and ensuring adherence to all relevant financial rules and regulations. We are seeking an experienced financial operations professional to provide leadership and expertise to deliver an unparalleled positive experience for our clients.

**Salary**: Circa £75,000

What you’ll be doing
- Providing leadership and service delivery of HL’s Savings platform operation, owning the full design of the target operating model
- Driving continuous improvement across all key client Savings journeys
- Leading on a platform DASA (Digital/Automation/Simplification/Adoption) programme to prioritise key areas of focus and investment and deliver enhanced service for clients
- Formally appointed responsibility for overseeing PSR safeguarding
- Owning the planning, management of budget and optimisation of unit costs to ensure the maximum commercial value is derived
- Owning third-party operational relationships including regulators and trade bodies
- Joining senior committees - producing papers and MI for senior colleagues
- Ensuring adherence to all relevant rules and regulations, working with the Regulatory Advice and CASS teams to complete rules mapping and demonstrate compliance

About you

To succeed as Head of Savings Platform Operations at HL you will have:

- A proven track record of developing new financial services propositions
- Experience of leading large scale, complex operational or technology projects
- Experience of payment systems and payment technology
- Excellent knowledge and experience of working within Payment Service Regulation and E-money regulatory parameters
- Influencing skills, able to build strong relationships and comfortable in effectively managing both internal and external stakeholders
- Experience of managing and leading diverse cross-functional teams
- Risk management capabilities and experience - this role will be a Material Risk Taker under SMCR

Interview process

The assessment process for this role will be three-stage, including a first stage technical interview, and a psychometric assessment followed by a final-stage presentation and interview.

Working schedule

This is a full time, permanent position working 37.5 hours per week. The role will be hybrid working with approximately 2-3 days expected at our Bristol head office (BS1 5HL).

Why Us?

Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?
- Discretionary annual bonus & annual pay review
- 25* days holiday plus bank holidays and 1-day additional Christmas closure time
- Option to purchase an additional 5 days holiday per year
- Flexible working options available, including hybrid working
- Pension scheme up to 11% employer contribution
- Sharesave scheme - have a real stake in HL’s future
- Income Protection & Life insurance (4 x salary core level of cover)
- Health care cash plans - including optical, dental, and out patientcare
- Gympass - gym memberships and wellbeing apps available
- Variety of travel to work schemes with free bike storage and shower facilities
- An inhouse barista serving subsidised coffee and snacks
- Join HL’s sports, I&D networks and volunteering groups (two paid volunteering days per year)
- LifeWorks Discounts on services, restaurants and retailers
- up to 30 days depending on role level & increasing with length of service
- This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information._