Head of Specialised Product

**About The Role**: This role leads both Specialised teams (Accessible Vehicles and Micromobility) to deliver commercially robust and dynamic outcomes. You will be responsible for the entire product lifecycle and the delivery of services through our partner networks. You will lead on the creation and delivery of visionary strategic plans that drive the best outcome for our customers, partner networks and business.

The role will be responsible for defining and designing a new business model that takes into consideration the changing specialised environment, customer needs and the importance of a commercially sustainable proposition. You will be accountable for defining commercial frameworks - pricing principles, partnership programmes, customer support etc., to maximise the return on the financial investments provided by the business.

You will be responsible for the Specialised proposition, overseeing the commercial working relationships across the Accessible Vehicle scheme and the Micromobility scheme to drive outcomes customers today and in the future.

You will lead the creation of a new Specialised Product function, working collaboratively and effectively across the business and Motability to deliver products and services that meet the needs of our customers and engage partner networks with the commercial opportunity on offer. In partnership with Customer Operations, you will define the supplier and installer customer experience touchpoints and manage partner performance in the delivery of excellent customer service.
**About You**:

- An excellent communicator who can build strong relationships to influence strategic plans, drive commercial performance and deliver a great customer experience
- Commercial acumen with a drive for high results and a delivery focus
- Highly motivated individual with experience of creating and delivering visionary strategic plans
- Desire and passion to coach and develop the team
- Ability to operate seamlessly between commercial requirements, customer experience deliverables and strategic priorities
- Operates with a high degree of integrity and accountability
- Ability to confidently interact with senior leaders across the business

**Minimum criteria**:

- Experience of the automotive or micromobility industry
- Experience of managing a P&L
- Leadership of a team responsible for commercial negotiations and customer proposition deliverables
- Experience of managing accountabilities that deliver great outcomes for customers, manufacturers, suppliers and the business
- Considerable experience of working and influencing third party strategic plans
- Proven experience of delivery within a challenging environment
- Strong commercial and financial acumen

**About The Company**:
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

- We find solutions
- We drive change
- We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, you can expect:

- An annual discretionary bonus
- 15% non-contributory pension (9% non-contributory pension during probation period)
- Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
- Employee Discount Scheme with a huge number of retailers and an app to save on the go
- Discounted Electric/Hybrid Car Salary Sacrifice Scheme
- Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)

As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:

- 28 days annual leave with option to purchase and sell days
- Funded