Senior Service Desk Analyst

2 weeks ago


London, United Kingdom Just IT Full time

This is an opportunity to join a small and growing company, gain exposure to a wide range of technologies and progress a successful career in IT support and consultancy. The role is based at their London office with regular days at client sites in London andWatford.
Incident Management - 1st / 2nd Line Support (90%)
- Triage of all Incidents and Service Requests logged for urgency and priority.
- Resolving or escalating tickets within agreed SLTs.
- Updating tickets within service desk software.
- Delivering remote and on-site customer support.
- Desktop patching and maintenance tasks.
- On site client support in London and Watford (as part of rota).
- Remote support from London office.
- On call support (as part of team rota).
Project Work (10%)
- Supporting the Delivery of all projects
Other Responsibilities
- Being an escalation point for other Service Desk team members
- Becoming a champion of knowledge for specific technologies within the team
Compensation and Benefits
- Pension scheme.
- Private medical insurance.
- Season ticket loan.
- Company bonus scheme.
- Enhanced sick pay policy.
- Training and relevant ongoing certification.
- PerkBox (Flexi Perks / Discounted deals).
- Cycle to Work scheme.



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