Associate Ux/content Designer

**Associate UX/Content Designer**

**Permanent**

**Grade 3 - £23,194 - £29,438**

**Working 36.5 hours per week**

**Job Overview**
As an Associate UX/Content Designer, you will help to shape and deliver exceptional products and services. You will support the design of user interactions, products and services and be passionate about promoting working standards, practices and style patterns.

As an associate UX/Content Designer, you will learn how to shape and deliver exceptional products and services. Supported by senior team members, you’ll create, update and review user experience and content to make our council services more usable, seamless and accessible.

**What we are about**
You will be joining the growing and exciting user centred design team in one of the largest digital teams in local government. We are passionate about user centred design, critical thinking, problem solving and designing amazing digital services and products.

We build and maintain common platforms, products and tools spanning over 250 services to create great public services that are accessible, inclusive and easy to use. This requires us to be brave in our approach, challenging the status quo, sharing learning and being creative to innovate new solutions.

**Our teams are organised around delivering on our priorities. These are**:

- Promoting an agile, iterative user centred design practices to everything that we do
- Being data driven
- Working in multi-disciplinary teams
- Working closely with our partners

**What you will do**

This role will offer you the opportunity to work as part of an exciting new Product function, designed to challenge how the City of Birmingham designs services for residents, and be innovative and creative in our approach for designing the right internet age technology to support our citizens and colleagues.
- You will have the opportunity to shape, challenge and be bold as we transform into a truly digital, user-centred organisation.
- As an associate UX/Content Designer you will, with support and guidance
- Contribute to creating user experiences and content based on user centred design principles.
- Deepen your understanding of GOV.UK design principles and accessibility standards
- Use analytics, data and user research to identify user needs and creatively solve design challenges
- Take part in workshops to review existing user experience and content, make recommendations and carry out agreed changes

**Who you will be**

If you are interested in a career that combines skilful writing and editing skills, great customer service and redesigning services so that they work effortlessly for the people that use them, then this is the job for you.
- We are looking for someone passionate about user centred design, enthusiastic and happy to get stuck in, optimistic and loves a challenge. You should be:

- Keen to work in an agile project management environment as part of multidisciplinary teams
- Comfortable advocating for user-centred design practices of digital products and services with support
- Passionate about designing online services and content in a user-centred and accessible way, guided by best practice standards and principles
- Proud of the quality of your work - ensuring attention to detail and striving for readability and accuracy.
- A good communicator who can build successful relationships with stakeholders and your team
- A critical thinker who can empathise with users and look at problems and solutions from a user’s point of view

**We will support you with**
- An environment that values curiosity, autonomy and working in the open
- An engaged and supportive leadership with a clear vision
- Training and development opportunities to help you progress and be the best you can be
- An inclusive workplace committed to reflecting the public we serve
- A benefit package designed to promote a great work life balance
- Exposure to all digital and technology teams and services areas across the council

**About us**

This is an exciting time to be joining Birmingham City Council’s Digital and Technology Services Department. We are Europe’s largest local authority, and with unprecedented investment in people and digital, a solid strategy, empowering leadership and a newly redesigned service to get behind, we are building digital services centred on the needs of our citizens, business and communities that will deliver on Birmingham’s bold ambitions for the city of today and tomorrow.

We are a multidisciplinary team at the heart of transforming public services for the UK’s second largest city. We create, develop, deliver and operate an exceptionally diverse range of services that have a direct impact on improving the lives of 1.2m residents every day.

We are embracing and promoting a truly digital, human centred approach for the whole organisation, underpinned by collaboration, openness and innovation. We take advantage of unparalleled access to data, doing things at scale and using