Administration Officer

To operate as a centralised department providing a comprehensive administration service this will support clinical services and functions within the Trusts’ Localities.
The service will ensure the timely and accurate recording of all activity across services using Trust and partnerships information systems.
The centralised service will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover.

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Are you dynamic, energetic and a team player? Do you want to be part of the South East Essex Community Health Services Administration Team? Then this post might be the challenge you have been looking for

Essex Partnership University NHS Foundation Trust (EPUT) is looking for a full time Administration Officer, to work primarily within the Cumberlege Intermediate Care Centre (CICC), based at the Rochford Hospital site. The role will involve frontline tasks, including telephone enquiries, SystmOne patient record management, minute taking for meetings and database management. There will be other general administrative tasks involved to support the clinical staff. We will offer you support supervision, training and the opportunity for personal development.

You will require a team approach to ensure cover for absence and annual leave across all services and locations within the South East Essex Community Administration Hubs. The post holder will be required, on occasion, to relocate to provide this cover. Post holders, as appropriate, will be required to provide administrative duties on behalf of these services. Post holders will also act as telephone agents and will ensure that the Trusts commitment to customer service and immediate access is a priority.

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
- Season Ticket Loans
- NHS discounts for staff
- Excellent Training facilities and opportunities
- Buying and Selling annual leave scheme
- The opportunity to work bank shifts and expand knowledge and experience in other areas
- Salary Sacrifice schemes including lease cars and Cycle to Work
- Day One Flexible Employer

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

KEY RESPONSIBILITIES
COMMUNICATION
You will be required to handle incoming and outgoing telephone calls to consultants,
doctors and clinical staffs in a polite and efficient manner. Receive and deal with
telephone enquiries, responding appropriately to callers including high risk, abusive,
threatening, depressed, suicidal and vulnerable clients and carers. Maintain strict
confidentiality at all times.