Call Centre Agent

5 days ago


Leeds, United Kingdom UNIQUE GRO LIMITED Full time

**Duties**
- Handle inbound and outbound calls in a professional manner, demonstrating excellent phone etiquette.
- Assist customers with their queries, providing accurate information and solutions.
- Perform data entry tasks efficiently to maintain up-to-date customer records.
- Analyse customer needs and offer appropriate products or services, including upselling when suitable.
- Maintain a calm and friendly demeanour while managing challenging situations or complaints.
- Collaborate with team members to enhance service delivery and customer satisfaction.

**Experience**
- Previous experience in a call centre or customer service role is advantageous.
- Strong data entry skills with attention to detail.
- Ability to communicate clearly and effectively, both verbally and in writing.
- A proactive approach to problem-solving and the ability to analyse customer issues effectively.
- Familiarity with upselling techniques is beneficial but not essential.

Join us as we strive to deliver outstanding service and support to our valued customers

Pay: From £23,950.00 per year

Additional pay:

- Bonus scheme
- Commission pay

**Benefits**:

- Company events
- Paid volunteer time
- Transport links

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leeds, LS2 7JF: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 30/10/2024


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