Enquiry Management Assistant
24 hours ago
**Grade UE04**:£26,093 to £28,778 per annum**
**USG / Student Recruitment and Admissions**
**Full time: 35 hours per week**
**Open ended: permanent**
**The Opportunity**
We are looking for someone with great customer service skills and a ‘can-do’ attitude to join our Enquiry Management Team. If you enjoy helping people, learning something new every day and going out of your way to ensure people are given the best service, this may be the role for you. You will be responsible for inbound enquiry management and communications between the University and prospective students, applicants and their supporters (e.g. agents, parents, career advisors and counsellors).
This post is full-time (35 hours per week). We are also open to considering requests for hybrid working (on a non-contractual basis) that combines a mix of remote and regular on-campus working.
**Your skills and attributes for success**:
- Excellent customer service skills
- Proven experience in building strong working relationships
- Enjoy analysing and problem solving to deliver great results every timeThe ability to prioritise your workload and work under pressure
Click to view a copy of the **full job description**(opens new browser tab)
**Application Information**
- CV
- Cover letter
Applications without a cover letter and CV will not be considered.
**As a valued member of our team you can expect**
- A competitive salary
- An exciting, positive, creative, challenging and rewarding place to work.
- To be part of a diverse and vibrant international communityComprehensive Staff Benefits, such as a generous holiday entitlement, competitive pension schemes, staff discounts, and family-friendly initiatives. Check out the full list on our staff benefits page (opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits
**Championing equality, diversity and inclusion**
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages (opens new browser tab)
**Key dates to note**
Interviews will be held **week commencing 20 October 2025
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