Private Tours Administrative Assistant

1 week ago

Edinburgh, United Kingdom Rabbie's Trail Burners Full time

**About us**

Rabbie's operate one of the largest selection of scheduled tours in the UK and Ireland with a vision to make the world a better place through travel.

We’re an open, friendly, positive and welcoming group of people. We like to ‘live life’ and explore places that have stories to tell. We’re renowned for delivering exceptional customer experiences because of how we look after our guests, each other, and the communities and the environments we travel through.

**Job title**

Private Tours Administration Assistant

**Responsible to**

Private Sales Manager

**Job purpose**

Working as part of our sales team you'll be helping Rabbie’s to continue to develop and produce experiences that last a lifetime. The role is dynamic and you will need to use your own initiative, prioritise and self manage your work load.

The Private Tours Administration Assistant is responsible for supporting the team with administrative duties relating to private tour bookings and confirmations. They work closely with each team member to ensure the smooth running of each enquiry or confirmed tour. An eye for detail is essential as well as excellent communication skills.

**Key duties and responsibilities**
- Sourcing accommodation and other services such as entrances and meals relating to confirmed private tours
- Compiling documentation relating to confirmed bookings such as itineraries, vouchers, etc
- Assistance with Private Tours sales and enquiry tracking
- Knowledge of each stage of the private tour process from enquiry, to quoting, to confirmation
- Handling private tour requests and general enquiries and providing quotes
- Entering private tour bookings and relevant information in the booking system
- Be aware of outstanding accommodation and operational issues for upcoming tours
- Awareness of Rabbie's tour booking and check-in processes

**Key Skills**

Essential
- Delivering exceptional customer experiences
- Outstanding attention to detail
- Excellent computer skills and the ability to adapt to new programmes and systems
- Display a pride and real passion for the country and what it has to offer and have a good geographic knowledge of the UK and Ireland
- To have a real passion for learning and developing new skills as well as being actively involved in giving feedback to developing our products
- To have experience of, and enjoy working with industry operators and other key partners
- Process payments and undertake general ad hoc administrative duties
- To enjoy working in a team as well as on your own and to be confident to think on your feet to solve problems
- Good interpersonal skills
- To be passionate about preserving our environment and communities and work in a sustainable way that ensures that we leave our country preserved for future generations to enjoy

Desirable
- Previous experience within a Tour Operator or a related industry and/or experience within a customer service role
- Language skills
- Advanced Microsoft Office Suite

**Job Types**: Full-time, Permanent

**Benefits**:

- Cycle to work scheme
- Employee discount
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: Hybrid remote in EDINBURGH

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