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Reservation & Customer Care Tour Consultant

2 weeks ago

Edinburgh, Edinburgh, United Kingdom Rabbie's Tours Full time £18,000 - £25,000 per year
Your role

As an RCC Tour Consultant you will play an integral part in creating an unforgettable experience for our customers. You'll be responsible for assisting customers with various inquiries, handling payments and processing tour bookings. With a passion for travel and a natural flair for customer service, you're eager to immerse yourself in our vibrant team environment. Your adaptability and positive attitude will ensure you thrive in our fast-paced setting, while your commitment to excellence will help us exceed our goals and deliver unforgettable experiences to our customers.

Your working schedule

In this role you'll work a variety of shifts across Monday to Sunday. The core shift patterns are:
  • 7am - 3pm
  • 10am - 6pm
  • 12pm - 8pm
Please note that some shifts will include time based at Edinburgh Bus Station, managing passenger check in.

Your responsibilities
  • Maintain a positive, empathetic and professional attitude toward customers at all times.
  • Assist customers via phone, email and in-person, answering enquiries about our products.
  • Investigate bookings and solve problems that support the operation and achieve customer experience objectives.
  • Utilise skills and knowledge to convert sales.
  • Process scheduled tour and Travel Trade bookings via our in-house booking systems (training will be provided).
  • Handle tour payments via phone, email and in-person.
  • Complete general administrative tasks that contribute to the smooth running of daily operations (as required).
  • Check-in tour passengers at our Edinburgh departure point and provide office support for other departure points.
  • Arrange accommodation and services for self-drive tours.
  • Address general inquiries and assist with Private Tour operations as required.
  • Maintain awareness of and adhere to Health and Safety Policies.
Your skills, experience & qualifications

Essential
  • Excellent customer service skills.
  • Ability to adapt to a wide range of duties and react to various customer enquiries.
  • Strong interpersonal and communication skills - phone, email and face-to-face.
  • Outstanding attention to detail.
  • Excellent computer skills with the ability to learn new programs and systems.
  • Enjoy working collaboratively in a team while also being confident to solve problems independently.
  • Genuine passion for travel/tourism and good geographic knowledge of the UK, Ireland and mainland Europe.
  • Highly adaptable in a fast-paced environment.
  • Passionate about preserving our environment and communities, working in a sustainable way.
Desirable
  • Experience in customer service with an awareness of sales targets.
  • Previous experience in a Tour Operator or related industry or customer service role.
  • Previous CRM experience
  • Language skills.
Application closing date 14th November 2025 EOD