Operations & HR Assistant

3 days ago

Edinburgh, Edinburgh, United Kingdom T. A. Scotland Full time

General Description:

Join the team at TA Scotland LTD, a company primarily dedicated to guided tours in various languages under the brands (for Spanish), (for English), and (for Italian).

We are looking for a proactive and organised Operations & HR Assistant Executive to support both the day-to-day operations of our tour business and the Human Resources department. This is a great opportunity for someone who enjoys working in a dynamic environment and wants to develop their career in operations and HR within the tourism industry.

Main Responsibilities:

Operation Executive (50%)

  • Manage bookings, reservations, and client records.
  • Liaise with intermediaries, suppliers, and tourist or cultural attractions.
  • Provide excellent customer service in person, by email, and over the phone.
  • Support daily tour operations and help resolve any incidents.
  • Prepare quotes and assist with general administrative tasks.

Human Resources (50%)

  • Assist with recruitment processes (job postings, shortlisting, interview coordination).
  • Support onboarding and induction for new employees.
  • Maintain and update HR databases and personnel files.
  • Assist with payroll administration and absence tracking.
  • Help coordinate training, wellbeing, and team-building activities.
  • Act as a first point of contact for employee queries and HR-related requests.

Work Schedule:

  • Full-time position 37.5 hours per week
  • Due to the nature of the business, the summer months, particularly August, experience the highest demand.

Requirements:

- Essential

  • Right to work in the UK.
  • Spoken and written proficiency in Spanish
  • Ability to handle customer enquiries in person, via email, and over the phone.
  • Strong organisational and multitasking abilities.
  • Competent in Microsoft Office or Google Workspace tools.

- Desirable

  • Knowledge of Italian (spoken and written).
  • Experience in reservation management, liaising with tourist or cultural attractions, and customer relations.
  • Experience in customer service within stressful situations or handling complaints.
  • Managing client quotes
  • General knowledge of tourist attractions in Scotland.

Salary

  • £25,350 - £29000

Benefits:

Competitive salary based on experience, with commission and bonuses.

Career growth opportunities within a well-established company.

A friendly and dynamic work environment that values teamwork and innovation.

Full training and ongoing support to enhance your skills.

Company pension scheme for long-term financial security.

Free tours for employees and exclusive discounts for their families.

Premium Private Health Insurance – Your health matters Our plan includes:

  • Full Medical Coverage – Stay protected.
  • Dental Care – From check-ups to major treatments.
  • Optical Coverage – Support for eye tests and glasses.
  • Extra Well-being Support – Your health inside and out

Job Types: Full-time, Permanent

Pay: £25,000.00-£29,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Health & wellbeing programme
  • Private dental insurance
  • Private medical insurance

Language:

  • Spanish (required)
  • Italian (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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