Operation Executive

6 days ago

Edinburgh, Edinburgh, United Kingdom T. A. Scotland Full time

General Description:

Join the team at TA Scotland LTD, a company primarily dedicated to guided tours in various languages under the brands (for Spanish), (for English), and (for Italian).

Position Description:

The Operation Executive & Tour Guide is responsible for managing day-to-day operations, coordinating bookings, assisting customers, and guiding tours in Spanish or Italian. This hybrid role requires organizational skills, attention to detail, and a passion for sharing Scottish culture with visitors.

Key Responsibilities

- Operation & Admin:

  • Manage bookings, reservations, and client quotes.
  • Liaise with intermediaries and tourist/cultural attractions.
  • Handle customer enquiries via email, phone, and in person.
  • Assist during tour operations and resolve operational issues.

-Tour Guides Duties

  • Conduct guided tours in Spanish or Italian, providing engaging commentary about Scottish culture, history, and attractions.
  • Ensure high-quality experiences for tourists and manage group logistics.
  • Handle customer concerns or unexpected situations professionally during tours.

Desirable Characteristics:

  • Highly valued: Proficiency in Spanish or Italian
  • Experience in reservation management, liaising with tourist or cultural attractions, and customer relations.
  • Experience in customer service within stressful situations or handling complaints.
  • General knowledge of tourist attractions in Scotland.

Benefits:

Competitive salary based on experience, with commission and bonuses.

Career growth opportunities within a well-established company.

A friendly and dynamic work environment that values teamwork and innovation.

Full training and ongoing support to enhance your skills.

Company pension scheme for long-term financial security.

Free tours for employees and exclusive discounts for their families.

Premium Private Health Insurance – Your health matters Our plan includes:

  • Full Medical Coverage – Stay protected.
  • Dental Care – From check-ups to major treatments.
  • Optical Coverage – Support for eye tests and glasses.
  • Extra Well-being Support – Your health inside and out

Job Types: Full-time, Permanent

Pay: £25,000.00-£29,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Health & wellbeing programme
  • Private dental insurance
  • Private medical insurance

Language:

  • Italian (preferred)
  • Spanish (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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