Applications Assistant

**Immediate start available**

**Role Description**:
Whilst the role has a wide and varied remit, including document and data administration, attention to detail, right attitude and work ethic, key areas of responsibilities are:

- Main point of contact for applicants for properties, involving dealing with enquiries, administration and tenant referencing.
- Taking full responsibility for the tenant referencing process.
- Answering the telephone - taking correct and full details - numbers, names, property numbers and managing general enquiries.
- Working closely with Viewings department, helping booking viewings and sending relevant information to ensure viewings will go ahead smoothly and procedures followed every time.
- Creating tenancy agreements and sending them for signing, following internal procedures and ensuring correct information sent.
- Updating company data base and tracker.
- Assisting and helping the Lettings and wider SPM team members where required.
- Following the 7-step SouthSide Referencing Procedure (SRP).
- Ensuring accuracy of information
- Following timescales with applicants

**Personal Attributes**:

- Client focused, professional with the requisite skills to establish and maintain relationships.
- A self-motivated person who can work on their own initiative or in a team whilst achieving stretching targets.
- Ability to work calmly and efficiently in a pressurised environment.
- Excellent organisation skills and ability to manage challenging demands.
- Ability to make decisions, solve problems and manage people and tasks.
- An honest individual with high levels of personal integrity.
- Excellent communication and interpersonal skills.

**Experience and Qualifications**:

- Good level of education and qualifications and/or equivalent experience in a property related role.
- Excellent PC skills, MS Excel, Word, PowerPoint.
- Full driving licence preferred but not essential (max of 3 penalty points preferred).

**Key performance Indicators & Outcomes of the Role**

The 3 core measures and principles are keeping everyone **Safe** and **Happy** while keeping our company **Sustainable.**

**Working Hours & Environment**
- Full time 40 hours per week during standard office opening ours 08:00 - 17:30hrs Monday to Thursday and 8am to 5pm on a Friday (including 1 hour’s unpaid breaks). Please note that from October 2024 as a trial until the end of March 2025, standard full-time hours will be reduced to 37.5 hours per week, with no reduction in salary.
- This position will be based from our Edinburgh central office on Nicolson Street however the role may require ad-hoc travel to other locations.
- Flexibility will be expected with regards to hours of work to suit the needs of the business and colleagues.
- The role also requires 1 Saturday a month (4-hour shift), on a rota basis from 8.30am to 12.30pm. Pay for these days is included in annual salary and Saturdays can be swapped to suit. There is an option to opt out of Saturdays after 6-12 months and any changes will take effect annually.

**Company Benefits**:

- £1,000 pay increase upon achieving all 4 ARLA exams (pro-rata for part-time).
- Pension Scheme after 3 months (contributions matched by the company up to 5%).
- Company Health Insurance after 6 months (choice of 2 options WPA/Westfield Health) up to 5% of salary.
- Opportunity to participate in Profit Share Scheme after 12 months.
- 28 days paid holiday including all bank holidays plus 3 additional personal/wellbeing days per year which increases every 3 years. Holidays can be difficult to accommodate during the busiest periods.

**Company Continued Professional Personal Development Days (CPD)**:

- The company will take the opportunity to close the office and bring in speakers to help develop our team for continued professional and personal development and will cover the cost of the training from external companies. This is typically 3 times a year from 4.30pm - 6.30pm on a weekday and is included in salary.
- There is also provision for an additional 2 Saturdays per annum, for Training and Essential Cover Time (TCT). Please note that typically only 1 TCT day is used, during the Christmas period to help the team.
- ARLA level training will be provided with the opportunity to obtain the ARLA Level 6 Qualification funded by the company.
- Additional company sponsored training courses are also available and team members are encouraged to take ownership of their personal and professional development by seeking opportunities to learn.
- Career progression opportunities available within 12 months.
- Regular 1-1 meetings and reviews with line manager to discuss personal development, performance and progression.
- Wellbeing check-ins.

**Company Events and Socials**:

- At SouthSide we believe in building good relationships within the team and hold team social events by department and companywide.
- We also hold annual 5-year and 10-year club events for team members that have been with the