Conference and Events Enquiry Coordinator

**Grade UE05: £29,588 to £33,951 per annum**

**CSG / Accommodation, Catering and Events (ACE)**

**Full-time: 35 hours per week, Monday to Friday**

**Open-ended (permanent)**

**Vacancies: 1**

**The Opportunity**:
Are you customer focused and proactive, ideally with experience of working within an Events team? If so then this is a fantastic opportunity to join our experienced Conference and Events team, where you will be supporting the Conference and Events Enquiries Manager in in the effective handling and conversion of enquiries, ensuring that conference and meeting organisers receive an exceptional standard of service.

The University of Edinburgh, through its Accommodation, Catering and Events (ACE) department, manages a large portfolio of hotels, venues, student and seasonal accommodation. This includes the management of events across 10 venues with multiple event spaces in each.

**You will be responsible for**:

- Working alongside the Conference and Events Enquiries Manager to effectively manage all incoming enquiries, ensuring KPIs related to response rates, customer satisfaction and conversion are achieved.
- Managing a portfolio of clients, working with them from their initial enquiry through to site visits, preparation of proposals and contracts **.**:

- Liaising with all necessary departments and external suppliers, including Accommodation and Catering functions and AV suppliers to co-ordinate the services and facilities required by the client.
- Ensuring a comprehensive knowledge of all available facilities and on-going developments is maintained in order to provide clients with accurate and timely advice and information.
- Adhering to departmental booking procedures, ensuring that terms and conditions are properly contracted. Ensuring pre-payment and deposit invoices are prepared and sent out accurately and within required timescales.Planning, co-ordinating and managing a small number of key client events from enquiry stage through to the day of delivery when required.

**Your skills and attributes for success**:

- The ability to communicate effectively with clients, ensuring that needs are met beyond expectation.
- Passion for delivering excellent customer service.
- High level of forward thinking and planning to effectively manage high volume of enquiries.
- Strong planning and organising skills, and can prioritise well to ensure deadlines are met.
- Excellent attention to detail, can listen and interpret needs and requirements.
- The ability to make decisions with conviction and confidence, and recognise when to escalate.It is also highly desirable, but not essential, that you have previous experience of working within an events team dealing with event enquiries and contracting.

Click to view a copy of the full **job description**(opens new browser tab)

**Application Information**
- CVCover letter

**As a valued member of our team, you can expect**:

- A competitive salary.
- An exciting, positive, creative, challenging and rewarding place to work.
- To be part of a diverse and vibrant international community.
- Comprehensive Staff Benefits, such as a generous holiday entitlement, competitive pension schemes, staff discounts, and family-friendly initiatives. Check out the full list on our **staff benefits page**(opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits.

**Championing equality, diversity and inclusion**

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

Prior to any employment commencing with the University, you will be required to evidence your right to work in the UK. Further information is available on our **right to work webpages**(opens new browser tab).

**Key dates to note