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Group, Conference

2 weeks ago

Edinburgh, United Kingdom Edinburgh Marriott Hotel Holyrood Full time

**Job Ref**:GAT1442

**Branch**:Edinburgh Marriott Hotel Holyrood

**Location**:Edinburgh Marriott Hotel Holyrood

**Salary/Benefits**:£24336 Per Annum

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:9:00am - 5:30pm

**Hours per week**:40

**Posted date**:04/10/2024

**Closing date**:06/11/2024

**Hello from Edinburgh Marriott Hotel Holyrood**

You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.

Edinburgh Marriott Hotel Holyrood is a busy 160-bedroom hotel in the heart of Edinburgh’s old town of course near Holyrood

This is a very exciting time for us as we have recently rebranded to world-wide company, Marriott Hotel. The hotel has gone through extensive refurbishment and is the perfect time for you to jump on board and help us enhance our new structure.

**We’ll support you, in and out of the workplace by offering**:

- World class training and development, including leadership development.
- Unlimited career opportunities.
- Rooms and Food Beverage discount with Marriott International.
- Hot meals on duty and unlimited access to coffee and hot chocolate.
- Free Parking.
- Excellent Spa Discounts.
- Free Off-Peak Access to the Gym, because your wellbeing is important.
- Referral bonus programme, rewarding you with up to £250 per successful employee.
- A range of team engagement activities throughout the year.
- Perkbox - Free enrolment onto Perkbox which provides you with access to unlimited deals from retailers, restaurants to cinema’s and more
- Canada Life - You will have access to an employee assistance helpline, which provides you with wellness and mental health programmes.
- Medicash: Medicash provides you with health cover and free GP online video consultations.
- Life Assurance.

**Introduction to the Group, Conference Events Executive Role.**

Our Group Conference Events Executives play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards.

**What we require from you**

Our Group Conference Events Executives are hardworking, forward-thinking individuals who can work on their own initiative and are key players in our business.

**Please see a summary of the responsibilities below. This list is not exhaustive**
- To promote all hotel’s facilities and to up-sell to any potential client (restaurant, bar, spa, meeting space, room upgrade etc).
- To ensure accuracy of all information entered in the reservation system - Opera.
- To check market codes are entered correctly.
- To check arrival list 30, 14 and 7 days prior to arrival and 24 hours prior to arrival.
- Check, charge and chase no shows.
- Record any denied bookings.
- Ensure other departments are given appropriate information to ensure guest’s expectations are matched.
- Supporting other departentments with bookings, payments, responses and providing the best guest experinece as possible.
- Ensure all correspondence, bookings, payments are related to special events and are dealt with as per contracted deadlines.
- Ensure prepayments are posted as per company procedure.
- To achieve satisfactory mystery call as per company objectives (90%).
- Maximise sales of special event enquiries ensuring the hotel achieves its budgeted target for ME revenues.
- To maximise meeting room and hotel occupancy revenue.
- Play a pro-active role in the business planning process and the delivery of the Meeting Events Strategy with the General Manager
- Support the maximisation of revenue and profit for the hotel through increased conversion of the right business, maximising meeting room occupancy, rate opportunities, upselling and cross selling of properties.
- Ensure compliance with company standards, consistently delivering a professional service and building strong working relationships with our clients, resulting in repeat clients, achieving targeted BDRC and Venue Verdict scores.
- Have a working knowledge of how to provide support to our front office team in their absence eg. check in / check out, guest services, answering telephone

For more information

**Be Inspired.**

**Be Empowered.**

**Be you.**

**Hello from Edinburgh Marriott Hotel **Holyrood ****

Edinburgh Marriott Hotel Holyrood is a busy 160 bedroom hotel in the heart of Edinburgh’s old town of course near Holyrood

This is a very exciting time for us while we go through an extensive refurbishment and a rebranding to a well known worldwide company, Marriott International. You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something