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Defence Business Services

2 weeks ago

Blackpool, United Kingdom Ministry of Defence Full time

**Details**:
**Reference number**:

- 406556

**Salary**:

- £29,580
- per annum (pro rata)
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Executive Officer

**Contract type**:

- Permanent

**Business area**:

- MOD - Head Office & Corporate Services - Defence Business Services (DBS) - Armed Forces Veterans Services (AFVS)

**Type of role**:

- Digital

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 1

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Tomlinson House, Norcross, Blackpool

**About the job**:
**Job summary**:
**Are you a dedicated person who is passionate about making a difference?**

Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2027.

**Come and join the DBS community today**

**Job description**:
This is an exciting and challenging opportunity to join a team within Defence Business Services (DBS) Armed Forces and Veterans Services

The primary job purpose is to support the management of live incidents and issues with the Armed Forces Compensation(AFCS) and War Pensions schemes (WPS) IT systems and to assist with the implementation of change that supports DBS AFVS business.

Responsibilities include:

- Responsible for incident and problem management relating to WPS and AFCS systems and working with the Contractor to identify a solution and report back to the originator.
- Work with the Contractor and Authority in meetings/workshops ensuring that the IT aspects of WPS and AFCS business is represented, defined and understood
- Work with key stakeholders in relation to WPS and AFCS change development. Recording decisions and actions as appropriate, hastening and escalating and distributing to stakeholders.

**Person specification**:
**Essential**:

- Good working knowledge of MS tools (Word, Excel and Powerpoint).
- Excellent Communication skills including being able to effectively communicate to all parties with various degrees of IT experience.
- Good written communication skills

**Desirable**:

- Current knowledge of AFCS and WPS systems and the business.
- Basic knowledge of Agile working practices
- Working with DBS departments and the wider MOD

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Working Together
- Making Effective Decisions
- Changing and Improving

**Benefits**:

- Alongside your salary of £29,580, Ministry of Defence contributes £8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- An environment with flexible working options Monday-Friday
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service (pro rata). In addition to 8 public holidays per year, you will also receive leave for the King's birthday
- Hybrid working, where role permits
- An opportunity to be considered for Reward & Recognition.
- Family friendly policies including parental leave and adoption leave
- Learning and development tailored to your role
- Professional and personal development of skills
- A culture encouraging inclusion and diversity
- Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve c