Defence Business Services

**Details**:
**Reference number**:

- 389212

**Salary**:

- £70,540
- per annum (pro rata)
- A Civil Service Pension with an employer contribution of 28.97%

**Job grade**:

- Grade 6

**Contract type**:

- Permanent

**Business area**:

- MOD - Head Office & Corporate Services - Defence Business Services (DBS) - Financial, Procurement and Civilian People Services (FPCP)
- Financial, Procurement and Civilian People Services **Type of role**:

- Operational Delivery

**Working pattern**:

- Flexible working, Job share, Part-time

**Number of jobs available**:

- 1

Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Tomlinson House, Norcross, Blackpool

About the job

**Job summary**:
**Are you a dedicated person who is passionate about making a difference?**

**Would you like to work for the Ministry of Defence?**

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026.

**Come and join the DBS community today**

**Job description**:
The Hd Central Ops & Operational Management Team is responsible for the following:

- Operational Delivery front line services to customers by maintaining/improving KPI’s or internal operational targets within the following areas:

- Enquiry Centres: National Security Vetting, Finance, Contracting Purchasing & Finance, Information Technology Management Services (front line), Civilian Personnel, Veterans Helpline
- Document Management - National Security Vetting, Finance, Veterans, Civilian Personnel
- Operational Management Team - Contracts, Training, Finance & Governance
- Defence Afghan Relocation and Resettlement - three teams - Eligibility Team, Enquiry Cell (Information Services), Compensation 1 Team
- Any Operational Delivery support as required.
- Delivery of a continuous improvement environment, and ensuring staff have the right skills and processes in place to enable them to complete the role.
- Supporting the migration of new business into Defence Business Services
- Overall budget responsibility for Central Ops & Operational Management Team.
- Implementation activity for a range of substantial change initiatives impacting organisation structure, infrastructure, processes and technology.
- Develop and deliver supporting communications for both customers and staff

**Strategy development**
- Develop and lead the execution of inter-linking supporting strategies for building customer service excellence within Defence Business Services & the wider Ministry of Defence.

**Business development**
- Identify business development initiatives from within and outside the Ministry of Defence to ensure growth, ensuring new opportunities are appropriately assessed
- Lead the implementation of new business opportunities

**Championing of customers**
- Act as a customer advocate and champion
- Provide Customer Service Operations Subject Matter Expert expertise across all Defence Business Services to ensure the service offering is in line with industry and shared service best practice and the customer service strategy
- Pro-actively input into business solutions from across Defence Business Services at the initial concept and design stages to ensure that the associated customer journey is customer focused

**Operational delivery**
- Formally monitor and report upon all transformation changes to operations
- Set-up and establish revised effective relations