Customer Relations Coordinator

2 weeks ago

Daventry, United Kingdom Bush & Company Rehabilitation Full time

Job Advert

Bush & Co provide case management and expert witness services in the catastrophic injury sector. We work with claimant and defendant solicitors and insurers to provide services to support clients following life-changing injuries. A career at Bush & Co gives you the opportunity to bring your skills and experience to this sector and join an innovative company.

**Job role**:
The primary purpose of the Customer Relations Coordinator supports the Bush & Co enquiries team in maintaining and enhancing our relationships with our customers, focusing on new business development and providing support to our internal teams, associates and clients. This is an exciting role which provides support with the set-up and management of new enquiry cases to assist with efficient customer service and administrative support.
- Liaise with existing and potential new customers in relation to their specific needs in terms of new enquiries, being able to gather relevant clinical and service data to ensure the correct Expert or Case Manager is identified and suggested.
- Responsible for the accurate set-up on our system of all new enquiry cases across Expert Witness and Case Management Services.
- Source suitable Experts and Case Managers and conduct accurate fee estimates for each enquiry.
- Performing follow-up calls and chaser tasks to meet deadlines and enhance conversion.
- Liaising with Expert Witnesses, Case Managers and solicitors to assist with any queries throughout the pre-instruction stage.
- Maintaining the enquiries inbox to check for mail and action queries as necessary, whilst demonstrating excellent verbal and written communication when connecting with internal and external customers.
- Provide phone cover for other business teams and ensuring all calls are transferred within the allotted timeframe.
- Ensure all correspondence is saved to the correct case and is processed in a timely and efficient manner.
- Conduct accurate data cleansing tasks when necessary.

**Skills And Experience**:

- Experience in customer service and administration.
- Efficient organisational and data management skills.
- Exceptional interpersonal and communication skills (verbal and written).

**Personal Attributes**
- Ability to multi-task, prioritise and work to deadlines.
- Reliable, hardworking and conscientious.
- Ability to work under pressure whilst being able to absorb and retain information.
- Curious to learn new things.
- Unified in working in a team environment.
- Driven to achieve, succeed and progress.
- Passionate about our customers, business and personal performance.

**What you’ll get in return**

**In addition to a competitive salary, we offer 23 days holiday, a contributory pension and a healthcare scheme with Simply Health.**

**We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People and have been voted the 43**rd** Best Small Employer in the UK for 2022.**

**We look forward to hearing from you

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