Customer Support Coordinator

1 week ago


Daventry, United Kingdom Brook Street Full time

**Customer Support Coordinator**
**Monday - Friday 8:00am - 5:00pm**
**Salary £23,500**
**The role will require the ability to deal across functions, from workshop floor personnel, Field Service Engineers through to, and including, Senior Managers, decision makers and main board directors within customer organisations and our own internationalorganisation.**
DAY TO DAY DUTIES:

- Accurately processing customer orders in a timely manner on SAP from various sources (parts / machines / internal / external)
- Coordinating the entire process from point of machine order through to delivery in line with customer's delivery requirements, including liaising with procurement manager, workshop personnel and transport department and providing accurate and regular feedbackto customers on the progress of their order.
- Completing all administrative duties and support Sales team with all administrative requirements to ensure smooth running of all accounts. Assisting the team to improve their productivity and focus.
- Ensure customer contact strategy is followed and maintained includes regular annual contact with customer following delivery.

ABOUT YOU:

- At least 3 years sales administration or customer service experience.
- Excellent communication skills both verbal and written
- Working knowledge of CRM Systems
- Good working knowledge of SAP
- Professional Telephone Manner



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