Multilingual Technical Customer Support
2 weeks ago
**At Promethean...**
We're on a mission to transform the way people learn and collaborate around the world. For over 25 years, we've been empowering educators, innovators, and business leaders with our award-winning interactive displays and software solutions that transform learning and workspaces into connected, creative environments.
Our company is rooted in our values, igniting a culture that fosters collaboration and innovation, as well as promoting an inclusive environment. As a global leader in edtech, we are also passionate about four key areas where we can make a difference: growing access to technology for underserved communities, encouraging our employees to take an active role in improving our world, promoting diversity and inclusion, and reducing our carbon footprint. Discover more about our corporate social responsibility initiatives.
As a member of #TeamPromethean, you'll have the opportunity to change lives with technology and directly impact education and the workplace for countless people every day. If you're passionate about education, collaboration, and making a positive global impact, we want to hear from you. Join us on our mission to transform the world, one student, one teacher, and one community at a time.
**As a Multilingual Technical Customer Support Representative, you will**:
- Problem solving with the customers in multiple languages to bring about a speedy resolution to their enquiries
- Maintain detailed history on the Call Management System of all issues reported to customer support
- Achieve agreed targets (KPIs) and deliver excellent customer service
- Decide how best to resolve a customer query, deciding which queries need to be escalated and working with the appropriate teams to resolution
- Develop allocated projects designed to raise efficiency within the department, and overall customer satisfaction
**Requirements**:
- ** Strong literacy in English & French (a 3rd language would be an asset)**:
- Able to commute to Blackburn office
- Minimum two-year helpdesk experience
- A good working knowledge of computer configurations and operating systems
- Excellent time management and organizational skills
- Excellent communication skills
- Excellent customer care skills
- Previous knowledge of project work
Base Range: £26,500 + Bonus Eligible
Promethean #EdTechJobs
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