Customer Support

4 days ago

Blackburn, United Kingdom Enghouse Full time

**Salary - £20k - £30K**

**Customer Support**

Blackburn, Lancashire

As an Enghouse Networks company, CTI Group is a global provider of innovative carrier-grade software solutions and services which empower organizations to gain strategic competitive advantage within the Telecommunication industry.

The role is for our InCharge product, which is a Business Portal for SME and Enterprise customers empowering the users to have a 360 view of their account with self service capabilities, for a truly Digital Transformation offering for our customers.

This position is for Customer Support / Customer Service, within our Operations department, reporting to the Service Delivery Manager. When not performing technical/customer support duties you will have the opportunity to handle data processing uploads/queries and look to increase your technical/customer service capabilities over time.

**Key responsibilities**:

- Accurately log tickets, updates and resolution notes in the Service Management Tool(s) and provide technical assistance.
- Meet and exceed data processing targets and ensure all data is uploaded onto the platforms accurately, as per the billing schedules and agreed SLAs.
- Provide a professional customer service experience ensuring that any expectations are set and met appropriately.
- Accurate completion, reporting and escalation of support cases. To ‘own’ incidents and ensure the customer is regularly kept informed, by liaising with other internal teams until completion.
- Carry out thorough/analytical investigations for support queries and to troubleshoot any data issues.
- Accurate completion of Monthly Customer reports.
- Build key personal relationships with other areas of the business as well as our partners to ensure we provide the best levels of customer service and satisfaction at all times.
- Perform in a team where a number of players contribute to problem resolution across various platforms. In particular, a degree of flexibility will be required in order to deliver team goals and objectives.

**Required Knowledge, Skills & Experience**:

- Strong PC literacy and analytical skills, with an excellent working knowledge of Windows and MS Office (Excel, Word)
- Experience in technical support/similar customer services role and a strong customer service focus
- Have strong troubleshooting and operational knowledge of SAAS.
- Confidence to use own initiative when dealing with customer support tickets and ability to troubleshoot software issues.
- Ability to prioritise in a busy environment by identifying the urgency and priorities of a variety of tasks.
- Excellent verbal and written communication skills.
- Good interpersonal skills and the ability to develop relationships with peers and key customer contacts.

About Enghouse Networks
- Established in 1984, Enghouse Networks, a subsidiary of Enghouse Systems Limited (TSX:ENGH) has grown into one of the world’s most reliable telecommunications technology and solutions provider._
- Our commitment is to successfully deliver solutions that can enable digital transformation, ultimately building a connected global community._
- From edge to cloud, we support service providers to plan, design, engineer, monitor, protect and simplify network complexity in a vendor-agnostic NFV and SDN ecosystem._
- Our portfolio of solutions can enable services and revenue from 5G, IoT, AI and Cloud TV technologies._

LI-EN8

  • Customer Support

    2 days ago

    Blackburn, United Kingdom Granby Marketing Services Full time

    **Job Summary** **Accountable for**: - Assist customers with delivery status updates, courier returns, and exchanges, providing clear and accurate information. - Carry out a range of processing tasks and handling of customer ensuring relevant productivity and quality measures are achieved in line with specified process and procedures. - Take ownership of...

  • Customer Support

    2 weeks ago

    Blackburn, United Kingdom General All-Purpose Plastics (GAP) Ltd Full time

    **Customer Support - New Year Start** This is a great opportunity for an experienced customer service / business administrator, looking to join a successful, close-knit dedicated team who support each other in a collaborative way. **Day to Day**: - Acting as point of contact for commercial accounts, supporting with any issues on site. - Working with the...

  • Customer Support

    1 week ago

    Blackburn, United Kingdom General All-Purpose Plastics (GAP) Ltd Full time

    **Customer Support - Immediate Start Available** This is a great opportunity for an experienced customer service / business administrator, looking to join a successful, close-knit dedicated team who support each other in a collaborative way. **Day to Day**: - Acting as point of contact for commercial accounts, supporting with any issues on site. - Working...

  • Customer Support

    2 weeks ago

    Blackburn, United Kingdom General All-Purpose Plastics (GAP) Ltd Full time

    **GAP Plastics has an exciting opportunity for an experienced Customer Support / Order Processor to join our GAP Nationals team!** **What will your day-to-day activities look like?** - Acting as a point of contact for commercial accounts, supporting with any issues on site. - Working with the scheduling team to help co-ordinate customers deliveries and in...

  • Customer Support Advisor

    2 weeks ago

    Blackburn, United Kingdom Billian IT Solutions Full time

    **Additional Information****: **Location**: Blackburn, Lancashire **Salary**: Based on Experience **Working Hours**: Full time/Permanent 37.5hrs / week **Travel**: Although office-based the role may present opportunities to visit customers off-site on occasion. **Overview**: We are looking for a ‘tech savvy’ individual, with previous experience of...

  • Customer Service Support Officer

    4 days ago

    Blackburn, United Kingdom Jobwise Full time

    **Are you someone who is confident on the phone, motivated and have a upbeat personality? If you have a Customer Service background regardless of the sector, has proof of a Match and English GCSE and are immediately available, we have the job for you! **Offering immediate start after the bank holiday, full time hours Monday to Friday 9am to 5pm with no...

  • Junior Customer Support Coordinator

    2 weeks ago

    Blackburn, United Kingdom Cummins Mellor Full time

    **My client are looking for people to come and join the growing Asset Finance Operations team at our purpose-built office in Blackburn, Lancashire. This is a great opportunity to join an established business as our growth continues to gather momentum. We’re looking for someone with a passion for delivering fantastic customer service who is comfortable on...

  • German Speaking Technical Customer Support

    2 weeks ago

    Blackburn, United Kingdom French Selection UK Full time

    FRENCH SELECTION UK **German Speaking Technical Customer Support** Customer Care, Customer Service, Customer Support, Support Coordinator, Product Support, Fluent in German, Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian **Salary: £26,000 pa** **Location: Blackburn,...

  • Halifax Bank

    1 week ago

    Blackburn, United Kingdom Lloyds Banking Group Full time

    End Date Friday 13 September 2024 Salary Range £23,500 - £23,550 We support flexible working - click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A full-time branch-based opportunity working 35 hours per week. Job Description JOB TITLE: Customer...

  • Customer Support

    6 days ago

    Blackburn BB BW, United Kingdom Granby Marketing Services Full time

    We are currently seeking an experienced and dedicated Customer Support to become a valued member of our Central Admin Team on a permanent basis.If you are passionate about delivering exceptional customer service and thrive in a fast-paced, collaborative environment, this is the ideal role for youThe purpose of the role:The Customer Support role is focused on...