Customer Service Coordinator

9 hours ago

Saint Ives, United Kingdom Reco Hoist Ltd Full time

**What does the role of Customer Service Coordinator at RECO entail?**

The Customer Service Coordinator at RECO plays a vital role in supporting the Service Planner by managing bookings and coordinating services efficiently. Responsibilities include overseeing the booking process, addressing client inquiries, and ensuring smooth communication between departments to facilitate service delivery. This position is essential for maintaining client satisfaction and upholding our commitment to excellence in vertical transportation solutions.

**Your Responsibilities include**:

- Coordinate with relevant departments to schedule appointments, meetings, or services as per client requirements.
- Serve as the main point of contact for clients, addressing inquiries, and providing assistance.
- Communicate booking details, changes, or cancellations promptly to clients and internal teams.
- Ensure clear and effective communication channels between clients and service providers.
- Handle client complaints or concerns in a professional and timely manner
- Coordinate with other department or teams to ensure services are scheduled alongside the Service Planner.
- Maintain accurate records of bookings, client information, and communication logs.
- Perform other administrative tasks, such as data entry, filing, and inventory management, to support the operations department

Job requirements

**Am I the right person for the job?**
- Proven experience in a similar role;.
- Strong communication and interpersonal skills;
- Excellent organisational and multitasking abilities, with a keen attention to detail.
- Proficiency in Microsoft Office Suite.
- Ability to work independently and collaboratively in a fast-paced environment.
- Problem-solving skills and a customer-focused approach to resolving issues.
- Flexibility to adapt to changing priorities and work schedules,

**Why Join Us**:

- **Industry Leader**: Benefit from being part of a company with a longstanding reputation for excellence.
- **Career Growth Opportunities**: We invest in our employees' long-term success, offering opportunities for skill enhancement and career advancement.
- **Team Collaboration**: Work alongside passionate colleagues in a collaborative environment where teamwork and shared success are prioritised.
- **Competitive Compensation**: Enjoy a competitive salary and attractive benefits package, including Healthcare and Pension schemes.
- **Continuous Learning and Development**: We are committed to fostering a culture of growth and development. Expect opportunities for ongoing training and skill enhancement to further your career trajectory.
- **Recognition and Appreciation**: Your hard work and dedication will be recognised and appreciated. Joining our team means being valued for your contributions and achievements.
- **Work-Life Balance**: We understand the importance of maintaining a healthy work-life balance. Enjoy flexibility and support to ensure you can thrive both professionally and personally.
- **Employee Engagement Activities**: Participate in various employee engagement activities and initiatives designed to foster team spirit, camaraderie, and a sense of belonging within the organisation.

**Interview Process**:
**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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