Customer Services Coordinator

**About RECO HOIST UK**:
RECO HOIST UK is a leading provider of vertical transportation solutions in the construction industry. We specialize in delivering high-quality hoisting equipment and services to meet the unique needs of our clients.

As a Customer Services Coordinator at RECO, you will play a crucial role in ensuring smooth operations and exceptional service delivery by efficiently managing client bookings and coordinating services. You will serve as the primary point of contact for our clients, addressing inquiries, scheduling appointments, and facilitating clear communication between internal departments and external stakeholders. Your attention to detail and strong organizational skills will contribute to maintaining client satisfaction and upholding our commitment to excellence in vertical transportation solutions.

**Key Responsibilities**:

- Coordinate with relevant departments to schedule appointments, meetings, or services according to client requirements.
- Act as the main point of contact for clients, addressing inquiries and providing assistance in a professional and timely manner.
- Communicate booking details, changes, or cancellations promptly to clients and internal teams.
- Ensure effective communication channels between clients and service providers to facilitate smooth service delivery.
- Handle client complaints or concerns with a customer-focused approach, resolving issues promptly and professionally.
- Collaborate with other departments or teams to ensure services are scheduled efficiently alongside the Service Planner.
- Maintain accurate records of bookings, client information, and communication logs.
- Perform various administrative tasks, including data entry, filing, and inventory management, to support the operations department.
- Proven experience in a similar role, preferably in the construction or related industry.
- Strong communication and interpersonal skills, with the ability to interact effectively with clients and internal teams.
- Excellent organizational and multitasking abilities, with keen attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment.
- Problem-solving skills and a proactive approach to addressing client needs and resolving issues.
- Flexibility to adapt to changing priorities and work schedules.

**Why Join Us**:

- ** Industry Leader**: Benefit from being part of a company with a longstanding reputation for excellence.
- ** Career Growth Opportunities**: We invest in our employees' long-term success, offering opportunities for skill enhancement and career advancement.
- ** Team Collaboration**: Work alongside passionate colleagues in a collaborative environment where teamwork and shared success are prioritised.
- ** Competitive Compensation**: Enjoy a competitive salary and attractive benefits package, including Healthcare and Pension schemes.
- ** Continuous Learning and Development**: We are committed to fostering a culture of growth and development. Expect opportunities for ongoing training and skill enhancement to further your career trajectory.
- ** Recognition and Appreciation**: Your hard work and dedication will be recognised and appreciated. Joining our team means being valued for your contributions and achievements.
- ** Work-Life Balance**: ️ We understand the importance of maintaining a healthy work-life balance. Enjoy flexibility and support to ensure you can thrive both professionally and personally.
- ** Employee Engagement Activities**: Participate in various employee engagement activities and initiatives designed to foster team spirit, camaraderie, and a sense of belonging within the organisation.

**Interview Process**: