Customer Service Assistant

3 days ago

Saint Ives, United Kingdom Simplify Group Full time

If you are a Customer Service expert who wants to make great money working for the largest conveyancing and property services group in the UK, then keep reading

**THE JOB**

Working within the busy Developer Valuation team, the successful applicant will manage their own case load in an exemplary manner, encompassing best practices and the SLAs set within the department.

Known internally as the Valuation Support Consultant, the Customer Service Assistant is responsible for calling new referrals within the SLA and booking in agent valuations. You will be responsible for your own task list and will need to prioritise to make sure the most urgent bookings are actioned first.

A strong determined focus on targets, customer service and overall performance will be key to your success, as will a strong sense of teamwork.

**BENEFITS**

Competitive Salary + quarterly bonus, Office Based in a modern and scenic environment, 25 Days Holiday (Plus 8 Days Public Holiday), Pension, Option To Buy Or Sell Holiday, Life Assurance, Employee Assistance Programme, Enhanced Maternity, Paternity & Adoption Pay, Free Conveyancing Legals, Discounted Gym Membership & Retail Discounts Plus Many More

**WHAT YOU’LL BE DOING**

This role is all about being the first point of contact to our customers and leaving them with an excellent first impression to match

You will work closely with the wider Valuation team and liaise with estate agents, taking calls and bookings for valuation appointments.

You’ll be confident, friendly and professional on the telephone, with a passion for providing outstanding customer service.

**OUR HIRING PROCESS**:

- You’ve checked out our job ad
- If selected, you come meet our lovely team and we discuss the finer details
- In some cases, we might invite you for a second interview
- If successful, we make the offer and get the ball rolling
- Once in post you can even recommend your friends to join us and earn a sweet referral bonus - for each one

**REQUIREMENTS**

You will be unflappable under pressure and able to pay attention to detail to provide accurate work even when dealing with conflicting tasks and priorities.

You will go above and beyond to provide an exceptional customer service, and assistance to your team mates when they are busy and need help and support.

Lastly, communication will come easy to you. You’ll have a naturally engaging communication style and an empathetic approach when dealing with customers who may be upset and under pressure.

Please note that some weekend work may be required with overtime paid or consideration for time off in lieu during the working week if the business can support it.

**OUR PEOPLE**

**ABOUT US**

Simplify is the UK’s leading conveyancing and property services business, comprising nine businesses which include some of the largest conveyancing law firms in the UK, two leading independent property services businesses as well as being the market-leading direct to consumer online conveyancer.

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