Student Office Assistant

1 day ago

South Kensington, United Kingdom Imperial College London Full time

Based in the Department of Materials Student Office, the Student Office Administrator will assist in the efficient administration of all Taught programmes and will undertake day-to-day student support focusing on supporting the admissions process as general student support thought out the year. This involves working closely with the Director of Undergraduate, Senior Tutors, Admissions Tutor(s) and the MSc Course Directors.

**Duties and responsibilities**:
**Key responsibilities include**:
Admissions

Student Support
- To be part of a team that delivers effective and friendly management and execution of student administration tasks within the Department of Materials.
- To be a point of contact for staff, students and other internal and external visitors and callers to the Student Office.
- To assist the Senior Student Office Administrator in the assessment organisation (seating plans, room set-up), including the production and dissemination of mark sheets, entering marks, collation and keeping of student results records.
- Responsibility for archiving of exam papers, exam scripts and other student records.
- To assist with the production and dissemination of clear and concise information to staff and students in a timely fashion using a variety of electronic and other media.
- Responsible for student locker allocation (planning and organisation).
- Responsible for the annual upkeep of student website pages.
- Assisting in student attendance monitoring for Tier 4 and other requirements.
- Assisting with submission and monitoring of GTA casual pay process.

**Essential requirements**:

- Educated to ‘A’ Level standard (or equivalent)
- A clear understanding of the need for and practice of customer focus and customer relations skills
- Demonstrate experience of providing a customer-focused service
- Proven experience of working in an office environment
- Knowledge of Higher Education admission procedures and policies
- Experience of Student Record Systems
- Experience of taking notes or minutes at meetings

**Further information**:
**Documents**:

- Student Office Assistant-JD.pdf

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