Customer Engagement Officer
1 week ago
ROLE OVERVIEW
Job Title**:Customer Engagement Officer**
Salary**:£20k - £24k + Benefits**
Contract Type**:1 Year Fixed Term**
Line Manager**:Customer Engagement Manager**
**The purpose of the role is to support the Customer Engagement Team in providing a first-class customer service experience across facilities. The role will work closely with the Customer Engagement Manager ensuring the Foundation and The Nest meet the expectations of our customers and required business outcomes.**
**Objectives**
- To deliver a high-quality customer service experience in line with the Foundations visions and values
- To act as a role model for all current & future workforce and to always maintain a professional attitude and appearance
- To create and maintain a meaningful connection with staff, participants, customers and supporters
**Foundation Overview**
Providing opportunities in the areas of sport, disability, health, schools, social inclusion, education and employability, Norwich City Community Sports Foundation helps over 43,000 people every year achieve their goals. We support some of the most disadvantaged, disabled and talented children, young people and adults across Norfolk through a range of projects, programmes and initiatives. Underpinning all of our impact is a dedicated workforce who are able to engage and inspire at every opportunity. Could this be your chance to be a part of something special?
**Knowledge, Skills and Experience**
- Ability to follow administrational processes and procedures
- IT skills, including Excel, word & PowerPoint
- Excellent customer service skills
- Ability to multi-task and manage workload
- Excellent Telephone Manner
- Attention to detail
**EQUALITY STATEMENT**
Norwich City CSF is committed to creating an inclusive and diverse environment and is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, religion or belief(s), gender, gender identity or expression, sexual orientation, marital status, disability, age or with regards to pregnancy or maternity.
**APPLICATION**
**Application Deadline: Thursday 31st October**
**Interview Dates: 11th November or On request**
**Job Types**: Full-time, Fixed term contract
Contract length: 12 months
Pay: £20,000.00-£24,000.00 per year
Additional pay:
- Bonus scheme
**Benefits**:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
Application deadline: 31/10/2024
-
Community Engagement Officer
1 week ago
Norwich, Norfolk, United Kingdom Life Without Borders CIC Full time £20,000 - £40,000 per yearCompany DescriptionLife Without Borders CIC is a visionary social enterprise supporting immigrants and neurodivergent people as they integrate into their societies globally.Our mission is toinform, transform, and integrate—providing the resources, knowledge, and support necessary for immigrants and neurodivergent people to thrive and contribute...
-
Community Engagement Officer
2 weeks ago
Norwich, United Kingdom John Innes Centre Full timeMain Purpose of the Job The John Innes Centre is looking for a Community Engagement Officer to take forward a range of engagement activities in our local community based around our Field Trials Station. In this role you will devise and develop a range of engagement opportunities, activities and channels for local communities to interact with the...
-
Learning and Engagement Officer
4 days ago
Norwich, United Kingdom Pure Resourcing Solutions Full timeWe are currently recruiting a Learning & Engagement Officer for our client based in North Norwich. This is a new role to the business and requires somebody who is forward thinking with a positive, can-do attitude who thrives on getting stuck in. Key Duties: - Own the learning and engagement function, this will include the design and delivery of learning...
-
Engagement & Scrutiny Manager
1 week ago
Norwich, United Kingdom Pure Resourcing Solutions Full time**Engagement & Scrutiny Manager** Want to work for a company that puts the customers at the heart of the business? Provide genuine help with commitment to Equality, Diversity and Inclusion? Then this role is the one for you! **Salary**: £30,000 to £35,000pa **Key Responsibilites:**: - Ensure that all relevant formal involvement Groups are well...
-
Resident Engagement Coordinator
1 week ago
Norwich, United Kingdom Broadland Housing Full timeResident Engagement Coordinator Agile Hybrid Homeworking (office base Norwich) Full time 37 hours a week Monday Thursday 9.00am 5.30pm Friday 9.00am-5.00pm) Starting Salary at 31305 per annum with future progression opportunities to 33302.Fixed Term Maternity Cover (12 months)About the Role Are you passionate about empowering people and building stronger...
-
Communications and Engagement Executive
4 days ago
Norwich, United Kingdom Aviva Full timeRole title - Communications and Engagement Executive - 12M FTC **Salary**: National: £23,700 - £32,500 / London: £28,500 to £36,250 We have an exciting 12-month secondment opportunity in the Aviva Sustainability team for a self-starting, creative and motivated individual with experience of marketing and communication, and who is passionate about...
-
Norwich, United Kingdom RWE Offshore Wind Full time**Graduate Community Engagement Officer Internship**: - **Location(s)**:Norwich, NFK, GB, NR7 0HS **RWE Renewables UK Management Ltd.** **Start date as soon as possible, full time, fixed term until December 2026, Norwich and broader Norfolk area, hybrid model meaning min. 3 days per week onsite/travelling across the region & rest home office if you are...
-
Engagement & Fundraising Officer
1 week ago
Norwich, United Kingdom Brave Futures Full timeBrave Futures is a well-established charity working across Norfolk and Suffolk. We provide specialist support and a safe place for children and young people up to the age of 21 who have experienced sexual abuse, along with offering support for siblings and parents/carers. We host a few key events throughout the year such as our flagship Dragon Boat Race as...
-
Office Manager
4 days ago
Norwich, United Kingdom Atkinson Moss Full timeA unique opportunity to work for a dynamic business In Norwich City Centre with a fantastic working community and an environment built around sustainable community. You will join them in a varied role which will Involve aspects of Office Management, Account Management, Marketing and Networking. **Duties**: - Manage and maintain the front desk and being...
-
Outreach and Engagement Coordinator
2 days ago
Norwich, United Kingdom Commonwealth of Virginia Full timeTitle: Outreach and Engagement Coordinator Agency: ACADEMIC AFFAIRS Location: Norfolk, VA FLSA: Non-Exempt Hiring Range: Full Time or Part Time: Hourly/WageJob Description:The Outreach and Engagement Coordinator will play a critical role in promoting the academic programs within the Interdisciplinary Schools at ODU. This position is responsible for...