CRM/database Officer

Do you have CRM experience and are seeking a new remote role? Our client is looking for a CRM Officer, and the role comes with a salary of up to £33,000 p/a.

As a CRM Officer, you will help maintain our client's critical regulatory tool - its accredited register. You will also work with stakeholders and developers to support the ongoing maintenance of the Salesforce CRM and members' area.

In your first few weeks in this CRM role, you can expect to:

- Act as first line contact in relation to the Salesforce database and related systems
- Escalate faults and data protection concerns appropriately and in a timely fashion, and take appropriate mitigating actions
- Liaise with teams across the client to understand business processes (both membership and regulatory), and align CRM processes accordingly
- Log and investigate issues and faults, and troubleshoot fixes and solutions, collaborating with teams and external vendors
- An understanding of user experience, user journeys and business processes
- Experience in building reports and dashboards, troubleshooting and investigative techniques, and maintaining existing system automation (processes and flows)

If you're looking to impact and create change positively, you will be rewarded with an excellent salary and benefits package for your inclusive and committed approach.

For over thirty years, we've recruited extraordinarily talented people into rewarding and vital positions on behalf of some of the biggest and smallest non-profit organisations in the UK and internationally. We also work in partnership with organisationsthat support diversity in the workplace, recognising the need for continual diverse partnerships in our work. We're proud to be the chosen recruitment partner for many Charities, Universities, Membership bodies and Institutes.

**Do you have CRM experience and are seeking a new remote role? Our client is looking for a CRM Officer, and the role comes with a salary of up to £33,000 p/a.**

As a CRM Officer, you will help maintain our client's critical regulatory tool - its accredited register. You will also work with stakeholders and developers to support the ongoing maintenance of the Salesforce CRM and members' area.

In your first few weeks in this CRM role, you can expect to:

- Act as first line contact in relation to the Salesforce database and related systems
- Escalate faults and data protection concerns appropriately and in a timely fashion, and take appropriate mitigating actions
- Liaise with teams across the client to understand business processes (both membership and regulatory), and align CRM processes accordingly
- Log and investigate issues and faults, and troubleshoot fixes and solutions, collaborating with teams and external vendors
- **An understanding of user experience, user journeys and business processes**:

- **Experience in building reports and dashboards, troubleshooting and investigative techniques, and maintaining existing system automation (processes and flows)**

If you're looking to impact and create change positively, you will be rewarded with an excellent salary and benefits package for your inclusive and committed approach.

For over thirty years, we've recruited extraordinarily talented people into rewarding and vital positions on behalf of some of the biggest and smallest non-profit organisations in the UK and internationally. We also work in partnership with organisationsthat support diversity in the workplace, recognising the need for continual diverse partnerships in our work. We're proud to be the chosen recruitment partner for many Charities, Universities, Membership bodies and Institutes.