Customer Service Assistant

6 days ago


Aylesford, United Kingdom LC Designs Co Ltd Full time

**LC Designs Co Ltd** (established 1922), a company housing several renowned brands including Stackers, London Clock Company, and Dulwich Designs, is seeking a full-time, in-house Customer Service Assistant to join our team.

This position is offered as maternity cover, with the potential for it to become permanent at the end of the maternity leave period.

**Main responsibilities**:

- Resolve customer order issues, ranging from delivery problems to product concerns.
- Assist customers and our returns team with any returns or exchanges.
- Support B2C administration and customer service on our third-party websites, such as John Lewis and Wolf & Badger.
- Provide B2B customer support when needed.
- Contribute to the creation of monthly reports on returns and stock issues.
- Assist with ad hoc tasks across both B2B and B2C accounts.

**Requirements**:

- Experience in customer service.
- Strong administrative and organizational skills.
- Excellent telephone manner.
- Strong proofreading skills and keen attention to detail.
- Effective time management.
- Proficiency with Microsoft Office.
- Knowledge of Magento, Rebound, Navision, and Intercom is preferred but not essential.

**Job Types**: Full-time, Temp to perm
Contract length: 12 months

Pay: £23,000.00-£24,000.00 per year

Work Location: In person



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