Customer Service Agent

2 days ago

Aylesford, United Kingdom Blue Arrow Full time

**Customer Service Agent**
Blue Arrow is excited to be working with a mobile phone recycling comparison company who are currently looking for a customer service representative to join their team in Maidstone town centre. They primarily run an exciting, popular website with a national presence. They make the process of recycling old phones easier than ever before, as they enable customers to compare a vast array of different recycling companies on the market both in the UK and abroad. Customers can compare devices by price and customer ratings, so everyone can be sure that they are getting the best price and great service.

**Responsibilities include**:

- Provide accurate and valid updates to customers' queries by using the internal database and by liaising with our partners to obtain relevant information.
- In cooperation with our partners, investigate and resolve customer complaints quickly and efficiently.
- Be proactive in handling customer complaints, provide appropriate solutions within the time limits and follow up to ensure resolution.
- Make customers feel heard by identifying and assessing their needs to achieve satisfaction.
- Communicate with senior management for overall service improvement.
- Build sustainable relationships with our partners through professional and open communication.
- Maintain thorough and accurate records of customer service tickets via internal CRM system
- Liaise with our partners to handle orders from corporate customers.
- Liaising with Logistics partners to maintain understanding of Order timelines.
- Communicate any order updates with the customers directly.
- Monitor the Trustpilot profile, making sure each review is acted on and responded to promptly.

**Requirements**:

- Proven customer support experience in a logistics company would be preferable
- Fluency of written and spoken English is essential
- Great attention to detail and organisational skills.
- Strong contact-handling skills, excellent communication, and active listening.
- Familiarity with CRM systems and practices.
- Customer-first attitude and ability to adapt/respond to different types of characters.
- Ability to think proactively and multi-task.

**What my client can offer you**:

- A competitive salary with a discretionary bonus
- 30 days holiday (including Bank Holidays)
- Opportunities for training and development
- The chance to visit relevant conferences and exhibitions (domestic and overseas)
- Company pension

**Hours and Pay**:
Salary
- Up to £25,000 depending on experience
Hours
- Monday - Friday 9am-5pm (Possible flexibility on this around school hours/part time)
1 hour lunch break

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