Customer Service Advisor

2 weeks ago


Aylesford, United Kingdom Pertemps London Full time

**Role**: Customer Service Advisor
**Salary**: £17,500- £19,000
**Location**: Aylesford, Kent
**Hours of work**: 37.5 working hours per week
**About the role**:
I'm currently recruiting for an passionate Customer Service Advisor, working for an award winning Frozen Foods company based in Kent. This organisation operates throuhgout, London, Oxfordshire & the South of England
- delivering quality food products, directto the caterer.The role is for someone who enjoys working in a family
- like environment, where growth and development is endless at the organisation.

**Responsibilities**:

- Answering the overflow of telesales calls
- To be the main person for processing Harrods orders
- Assist manage intergrated order alerts & accordingly inform the customer
- Manage customer booking in systems
- To be knowledgeable about the process for fresh produce orders
- File orders correctly
- Liaise with customers about changes to orders, etc
- Track & trace drivers when needed
- Liase with transport on issues/ breakdowns
- Make inbound & outbound to clients
- To have knowledge of Epsy and the North Run
- Assist with pricing updates
- Offer support on the new account process & new leads
**Skills**:

- Individual who has at least 1 years + customer service experience
- Great communication skills (written & verbally)
- Team player
- Can work collaboratively as well as indepedently



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