Sales Advisor

2 weeks ago

Aylesford, United Kingdom FTH Hire Group Full time

FTH Hire Group is one of the largest independent plant and tool hire companies in the South East of England. We currently have 8 depots (Farnborough. Guildford, Farnham, Reading, Basingstoke, Maidstone, Southampton and Horsham) and as a result of our expansion plans, we are looking to take on additional high calibre team members.

We now have the opportunity in our very busy Maidstone Depot to hire an additional Sales Advisor. You will be responsible for working on the trade counter serving customers face to face as well as working closely with the Business Development Manager in generating new business opportunities for the Depot. You will be answering incoming calls from customers to make sales including upsell and cross sell answer inquiries and questions, handle complaints and provide product information as required.

A background in construction or plant and tool knowledge would be advantageous although not necessary as full training will be provided.

**Sales Advisor main job tasks and responsibilities**
- To handle customer calls
- To close sales whilst always looking to maximise the sale through upsell and cross sell
- Follow up any customer quotes
- Handle customer objections
- Provide customers with product and service information and advice.
- Manage and resolve customer complaints
- To provide excellent customer service

**Key Competencies**
- Excellent verbal and written communication skills
- Strong listening skills
- To be curious and have good questioning techniques
- Problem analysis and problem solving
- Resilience
- Competitive in nature
- Ability to close sales opportunities
- Proactive 'can do' attitude
- Call centre/customer service experience (preferable)
- Confident
- Ability to build strong rapport with customers
- Team Player
- Ability to capture key customer information to input quality order

**Benefits**
- loyalty bonus scheme
- Sales bonus scheme
- Pension - auto enrolment
- 28 days holiday, including Bank Holidays
- Perk Box
- Birthday gift

Working Hours: Monday to Friday 7am to 5pm,
- No weekend or Bank Holiday work*

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Store discount

Schedule:

- 10 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Loyalty bonus
- Quarterly bonus

Ability to commute/relocate:

- Aylesford, ME20 7BT: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)

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