Service Transition Analyst

2 weeks ago

Birmingham, United Kingdom Crimson Full time

**Service Transition Analyst - Birmingham/ Flexible**

Service Transition Analyst required for a growing organisation based in Snow Hill, Birmingham. Within this role, you will be responsible for accepting products, determining whether they are fit for purpose and assessing product readiness against agreed serviceacceptance criteria.

Experience within a similar Service Transition role would be preferred.

**Key responsibilities include**:

- Accountable for the coordination of service transition activities across multiple projects, suppliers, service teams, platforms, and products.
- Manage service transition resources to support successful service delivery.
- Responsible for managing the development of successful service transition plans for each project.
- Providing recommendations to the 'go-live', 'early-life support' and 'service acceptance' stages.
- Accountable for managing and ensuring that acceptance criteria are understood by the wider IT operations.
- Responsible for the shaping and delivery of transition projects and programmes to individual business needs.
- Manage the IT service and support capability and capacity ensuring adequate response times.
- Accountable for managing governance and audit reporting, ensuring service standards are met for their specific service.

**Key skills include**:

- Continual service improvement. Identify process optimisation opportunities and contribute to the implementation of proposed solutions.
- Problem management. Ability to proactively initiate and monitor actions to investigate patterns and trends to resolve problems, including consulting specialists where required.
- Service focus. View services from an end-to-end viewpoint and investigate how to get the best of underlying services.
- User focus. Understand and the identify needs and engage with users or stakeholders to collate user needs evidence to create positive user outcomes.

**Salary**:
The salary my client is offering for this position is between £25,000 and £28,500 depending on experience.

Interested? Send your up-to-date CV to Lucy Morgan at Crimson for review.

Not interested? Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.

Crimson are acting as an employment agency in regard to this vacancy.

**Service Transition Analyst - Birmingham/ Flexible

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