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Payroll Service Transition Consultant

2 weeks ago

Birmingham, United Kingdom Zellis Full time

**About the role**

The role of the Payroll Service Transition Consultant is to support customers with the smooth transition of HR & Payroll Services from their incumbent service provider into the Zellis Managed Payroll Operations division. You will work as part of a multi-disciplinaryproject team to provide consultancy to both the customer and to the Zellis Operations team. You will be responsible for managing the transfer of knowledge from the incumbent service provider to Zellis, covering the processes, the controls and checklists andthe payroll calendar. You will also play a key role in planning for and managing the execution of User Acceptance Testing and Payroll Reconciliation Testing, working with both the customer and with Zellis Operations to ensure that the ResourceLink solutionmeets their requirements prior to assisting with preparations for cutover to the managed service.

Key responsibilities include:

- Plan and manage the activities, objectives and resourcing to transition services to Zellis Payroll Operations.
- Manage the knowledge transfer from the customer’s incumbent payroll service provider.
- Hold workshops with the customer to understand and document the processes that will be needed to deliver the managed service.
- Prepare the Payroll Calendar and Processing Checklist to ensure that the appropriate controls are in place for a smooth transition of services.
- Prepare Process Maps, Detailed Work Instructions and Customer Information Packs.
- Plan and manage service and process acceptance testing in partnership with Zellis Operations and the customer and serve as an advocate for standards adherence.
- Plan and manage payroll reconciliation testing to ensure the accurate transition of services.
- Manage the delivery and setup of service tools.
- Monitor delivery of the transition activities within agreed scope, quality, time and budget.
- Track and report progress to key customer and Zellis stakeholders.
- Serve as the conduit between the customer and Zellis Payroll Operations to ensure service transition deliverables and activities are delivered within the agreed milestones and budget.
- Serve as gateway to on-going successful business as usual (BAU) relationships between Zellis Payroll Operations and the customer.
- Escalate within the Governance Model agreed for each project.
- Guide the Zellis Offshore Payroll team to deliver transition activities within agreed quality standards.
- Support Sales and Finance teams to prepare estimates and cost budgets for new customer projects.
- Capture lessons learned from each service transition to support continuous improvements to the methodology and toolset.

**Key skills and experience required**
- Previous experience (3+ years) in Payroll Service Delivery/Operations.
- Experience in coordinating with different stakeholders within an organisation.
- Energetic, positive and innovative approach.
- Strong communication skills (written and verbal), with previous customer facing experience.
- Ability to manage workshops with multiple customer contacts.
- Highly organised with the ability to manage workload across multiple projects.
- Good PC literacy - MS Word, Excel, Project and PowerPoint.
- Full UK Driving Licence.
- Ability to produce professional quality documentation.
- Experience of Testing - User Acceptance Testing, Service Rehearsal Testing and Payroll Reconciliation Testing or Parallel Run Testing (desirable).
- Experience of working on projects to agreed budgets and timelines (desirable).
- Strong knowledge of ResourceLink HR & Payroll System (desirable).
- CIPP Diploma (desirable).
- Takes accountability/ownership of key activities.
- Ability to solve problems and suggest solutions.
- Understanding of the need to always be Customer Centric.
- Ability to be organised and effective in all that you do.

**About Zellis**

Zellis is the leading provider of payroll and HR solutions for the UK & Ireland. Together with Benefex and Moorepay we form the Zellis Group, serving a vast array of companies across every vertical and industry. Our purpose is to make people feel appreciatedfor the work they do - through precision, choice, and magic.

We have over 50 years of heritage and industry experience - and we’ve been ahead of the curve throughout. More than half a century ago, we were founded as Peterborough Data Processing. Quite a lot has changed since then - not least our name. We were acquiredby Northgate, becoming NorthgateArinso in 2007 and NGA Human Resources UK and Ireland in 2014, where we were joined by Moorepay. In 2018, the UK and Ireland division was sold to Bain Capital and now we operate as a standalone company, Zellis. After acquiringBenefex, we’re now even better equipped to serve the complex needs of our customers.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We’re proud of our culture and we work hard to create an environment where people want to join, belong to, and be part of a progressive organisation. Our values, whichwere defined with input from all of our 2,000 colleagues, are not empty words on a poster:

- Unstoppable together.
- Always learning.
- Make it count.