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Customer Service Advisor

2 weeks ago

Whiteley, United Kingdom Innovation Group Full time

**Christmas isn’t just for spending - it’s for EARNING Want to start making some cash over Christmas?**

We are the Innovation Group - a global leading insuretech business, representing our insurance partners, handling millions of calls each year.

We are looking for Part Time Customer Service Advisors to join us on **19 December**, based in our office in Whiteley. We can be flexible with hours, whether you are fitting work around the school run, caring responsibilities or studies, wecan accommodate a range of hours covering evenings and weekends, and split shifts. Although this role is part time, you must be able to commit to full time training for 2 weeks - Monday - Friday, 9am - 6pm.

Our modern office is based in Whiteley, a 20 minute walk from Swanwick station, and a short walk from the beautiful lakes and Whiteley shopping centre. You can spend your break in one of the local coffee shops or walking around the lakes, and pop to theshops after work We have free on site parking, free tea, coffee and juice, and a friendly, supportive environment for you to thrive

As part of our motor call centre, you will represent Enterprise, one of our biggest clients, delivering excellent customer service to non fault drivers following a car accident.

**What Is The Role?**
- Mix of inbound and outbound calls - don’t worry, there is NO sales or cold calling
- Delivering the highest level of customer service to every customer
- Ensuring your customer gets back on the road asap, arranging for their hire car and for their car to be repaired
- Taking full ownership of each call you take

Full time advisors can take up to 50 - 60 calls per day, each one involving supporting customers following their accident, arranging a hire car and getting them back on the road - this role allows you to become a true expert at your role very quickly

**Why us?**
- Competitive salary of £18,137 - £20,280 (pro rata)
- 25 days annual leave plus bank holidays (pro rata)
- Opportunity to buy or sell up to 3 additional days of leave
- Amazing referral scheme of up to £1000 per friend With no limit on the number of referrals
- Flexible benefits including Virgin Experience vouchers, dental cover, travel insurance, health insurance, and much more

**What Do We Need From You?**

We can teach you the job - you just need to have the right behaviours
- A passion for delivering the best customer service possible
- An empathetic approach
- Ability to work various shift patterns, our contact centre is currently open 7 days per week, and shifts are allocated between the hours of 8am - 9pm Monday - Friday, and 8am - 5pm Saturday and Sunday.